Restricted access to agent

[Paul Gautier]

Hi, 

I would like to give different access to my agent. I have two groups of agent. 

I created an Security Issue Scheme and in this scheme i created two levels of security with my two groups. But I don't know what are the next step to say : "First group has access to this issue type and the other group to others issue type".

Can you help me ? 

Thank you

[Patricia Francezi]

Hi, 

If the difference for your two groups is the issue type, i recommend using automation to set the issue security after "Create" step, or in post function of Create transition.

Is the workflow the same for the issuetypes?

[Paul Gautier]

Thank you for the answer. 

No, there are different workflow. So, what's the best solution ? If I use post function, what are the step ? 

Thank you very much

[Patricia Francezi]

You need to be sure the Issue Security Fiel is present in your screen, at least in Create and Edit Screen.

You can use Resolution 1 and 3 from this doc:

https://confluence.atlassian.com/jirakb/how-to-set-the-security-level-of-an-issue-based-on-group-membership-726565612.html

The second one is for Script Runner, but no needed to used it. 

The easier: automation, because a project manager can change it if needed.

Let me know if works for you. 

And im still here for any question... :)