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Jira Service Management
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I created a custom field called, "Assigned to Group" and later created an SLA called "Assigned to Group" Unfortunately the SLA created a locked custom field called "Assigned to Group" and now some o...
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Hi Team, I am trying to connect rest api with excel 2013. I want to import all api data into excel report. But when I am trying to connect with API through web, it is showing error:...
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ex: Current project query : project = "ABC" AND Team = "Upgrade" AND type = "Test" ORDER BY cf[14961] ASC Planned to Move below : project = "DEF" AND Team = "lower" AND type =...
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The help text appears larger than the field labels, and makes the portal appear very crowded. Is there a way to: 1) Decrease and/or italicize the help text font? 2) Increase the field label font?&n...
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We have a the need to send an email when an urgent help desk (Service desk) ticket is entered.
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Hello, "allow logged in users (or even anonymous users) to comment on knowledge base articles." Where can i find the option to allow anonymous users to comment articles? Best reagards Falk
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After upgrading to build 4.6.0 fields do no display correctly and I am unable to select anything from the field
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Can I send email triggers once either a status of the issue changes or on custom actions?
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3) Can I create a condition: mandatory checklist, for customer in request form, in customer request view in customer portal and for agent in issue screen?
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Kindly help me to change admin password
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Good afternoon, there is a need to combine two Jira SD servers into one, because we purchased 2 different licenses for 25 Jira SD users. At the moment, we have deployed a second server and applied t...
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SLA not shown in issue pag
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auto populate the current logged in username in user picket fields and related email in email field
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Hi, I am using JIRA ServiceDesk and anyone with Customer role can not select employee_names from user picker box while i am as an admin can do that. is it because they are customer license and dont ...
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Hello, I need how to upgrade jira service desk with ".obr" file without internet. The server cannot access internet, so they need to install with file. I know that we can uninstall service...
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Hi Community. Recently, i working in confluence for build documentation about Jira service desk. and am asking is there any way to create request in confluence by using API? for example: ...
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Hi, I have an agent John Doe in a Communication project (Next-Gen) but under the default Workload reports he can view other agents in other service desk projects he isn't an agent on. Is thi...
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Hello, I have created multiple Service Desk Projects in Next-Gen format. I also added Service Desk Agents in these projects but they all can view other Service Desk projects settings even th...
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Hi, i`m testing Jira Service Desk, and i have a following question about request types and the portal. I have multiple request types which I don`t like any customer could see it from the portal. Fo...
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Can someone tell me if this is a new or known issue with Jira Service Desk? I'm trying to have tickets opened in JSD, with the CC'ed persons added to the ticket as participants. When emailing ...
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I'm am struggling to find where/how to use tasks in Service Desk with next-gen projects. All of the documentation I find refers to issue types when talking about tasks and sub-tasks, however I am onl...
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I would like our desktop support staff to have the ability to add and remove customers (employees) as they leave our company. Right now they contact our Jira Admin (me) to add and remove employ...
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Hi Team, I am not able to share the JIRA service desk reports to my stakeholders (who are not service desk user but they are JIRA users for Agile projects). For that I've create a Shared dashboard ...
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Hi, I am unable to find edit queue the ...(menu button) is gone please help.
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Hi! We use Jira Service Desk for allowing our different customers to create and view support request tickets for their respective projets. For internal purposes I need to create a consolidated view...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |