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Jira Service Management
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When a customer sends a ticket reply via email, we don't receive attached images, but instead get a message saying "Image removed by remitent" on the comment. Is there a solution to this iss...
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Not all of our customers pay our support subscription fees and as such we need to add a field that checks the customer and if the customer belongs to a specific organisation show 'active' or 'inactiv...
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How to configure Jire Service Desk so that e-mail requests coming from specific domains reach specific products?
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The documentation states that "Both administrators and agents can add organizations to a service desk project." however the option to add an Organisation only appears for my Site administrators and j...
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I keep getting an error even though i know the credentials are correct for support@mycompany.ai Also, the help topics like using an incognito window does not help:/ Can someone from Atlassian...
494 views 3 0 Deleted user December 26, 2019 -
We are about building Service Desk's Organization List. I found the Organization in Custom Field Configuration on Jira Software project, and I was able to add the Organization field in one of Issue T...
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¿como visualizo la encuesta de satisfaccion que se envia al cliente desde JIra? ¿Puedo integrar Jira Service Desk con Central AVAYA? ES decir, quisiera realizar la encuesta de sati...
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I removed the default SLA's that come with service desk and I have created my own. The problem I am having is after I created a new SLA when I open up an issue in the SLA section I am still see...
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hello community how are you, Is it possible to show in the email notification when an incident is created the information of the sla metrics created as shown in the administration panel? ...
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Hi, I have a single JSD instance which I am using for two projects (for two different domains) Project A is associated with the email domain projectA.com and Project B is associated with proje...
640 views 2 0 Deleted user December 26, 2019 -
Hi Team, could you please help to provide the solution to add average age report for the unresolved issues in service desk. i see solution was mentioned to browse report i.e. Averag...
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Hello, Can the Atlassian plugin Jira Cloud for CRM push data into Salesforce CRM or it is good for only pulling data from Salesforce? Say for example I want to add customer contacts to Salesforce f...
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So If I can convert, what are the changes happen in jira software and what are the things effected.
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I represent a company who provides security products to mainly Australian federal and state governments. An important component is technical remedial and preventive maintenance that is carried...
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Hi, I am running a project to implement a service desk tool but most are way to expensive or an overkill (and to expensive) for smaller companies. I have previous worked with the Atlassian suite an...
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Hi everyone, we've just started using Jira Service Desk and faced an issue. Our team has several technical specialists to solve technical issues and one non-technical specialist acting as first...
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As admin, how to I recover a user story been accidently deleted in jira cloud?
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I'm trying to config the Service Desk email but I always received an error message : SOCKS: TTL Expired
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To authenticate to the system, if the client does not remember the password, they do not have a password recovery option. And the administrator does not have this option within the system. Has anyone...
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Hello, I have one problem while exporting issues . When I write JQL in search bar , everything is ok:(Please see attachment file "Capture") When I export these issues , my excel file looks like t...
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I bet it's very simple but it's not obvious in the GUI. How can you show an 'unsaved comment' and save it?
3,496 views 5 1 Deleted user December 24, 2019 -
Hi, community! It's a disaster! We have a five projects in JSD Server with 500+ requests in Russian and search were worked fine before changing to new view. Atlassians said that we can't revert por...
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Jira notifications mail not delivered to agent users.
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Hi, I had created a sub-task issue type "Sub-Task with Approvals". For this new issue type I am sending approval mail (with Approve and Decline buttons) using Customer notifications. This is working...
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