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Jira Service Management
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Hello! Need your help. I have 65 issues with status "to deploy" How I can change their status to "closed" at the same time instead of change status for every issue
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Hi all. 1) Is there any possibility to move the different Jira Service Desk Boxes on the customer Portal. E.g. I attached a Customer Portal Screenshot from the web. I want to move the "IT System De...
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Custom fields that are multi line text fields have a very small column width in Jira Queues, making them very difficult to read. Is there a way to increase their column width?
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I have a template Service Desk project that I use repeatedly to speed the creation of new projects. Lately, I have not been able to pull that project up when selecting "Share Settings with Exis...
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Looking to queue on a board based on geographic locations. Using Jira Access and importing my entire user base using API to Azure AD. I'm mapping the AD physicalOfficeLocation attr...
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We need to have more icons for selecting for request types. Our designer created some icons and we want to upload them to the server. How can we do this? I found that we can create a record in the "...
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I have a user-defined field that I use with multiple projects and it is currently set to "Required". For a new project, I want to use this field but it not be required. I started down the path of c...
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Hi, all! I have a lot customers(Companies) registered on my Jira Service Desk portal. I'd like to know, if is it possible to create a kind of report based on how many tickets customers opened? For...
409 views 2 0 Deleted user March 26, 2020 -
We have a list of SLAs in our system based on issuetype, priority and an insight field with the type of SLA that was sold to the customer (silver, gold, platinum. When we create a new issue, we see ...
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Good Morning, Is there a way to add more than one "Summary" field when managing the request form? It seems I can only select it once. In the picture I have inserted, you'll see there is only one lis...
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When searching on the Customers screen, what user properties is it actually searching against? I can find someone with a username or email. Are those the only two properties it searches? &nbs...
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....public.atl-paas.net%2Finitials%2FS-4.png&size=32&s=32" }, displayName: "service.center", active: true, timeZone: "America/New_York", accountType: "atlassian" } U...
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Team, I got a rejection mail from JEMH, stating below. I beleive this could be related to one of the DL user in the CC list is a problem. Attaching below more info for your checking, can advice how ...
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Hi All, I am not able to create the SLA Report as what parameter i need to add so that i will able to generate the reports. Regards, Uday
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Sending query: project = "IR" and (###TFS4JIRA###.JIRA.Status = 'AWAITING SUPPORT ACTION' or ###TFS4JIRA###.JIRA.Status = 'CLOSED' or ###TFS4JIRA###.JIRA.Status = 'WORK IN PROGRESS' or ###TFS4JIRA###...
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Hi, I searched the articles in community already, it seems that we're not able to modify mail content, current the mail is "Almost done! Follow the link below to finish signing up to StarvR. For s...
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Hello, I have a next-gen project and I can see there are custom fields with the same name. I using a plug in to find out. But I can only see one of each within Next-gen. How can I d...
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I don wanna have option to select 1 of 5 options os prority in Jira. I just wanna to show 3 basics. HIGH MID LOW. How can i hide others options. But, i cannot delete other because Other projec...
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Is there a way to link 2 Confluence knowledge-bases to the knowledge base to a service desk project?
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Hello All, We have a request form for purchase that requires the approver to select whether the purchase will use one of two accounts. Is there any way that the ticket can be modified by the approve...
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How do we move the custom report up my queue?
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Hello, i just migrate my help desk from Help Scout to Jira, but the Queues is shown with a bad month. However the date is ok into the ticket .
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Amazon Connect is a cloud-based call center host on AWS infrastructure. Are there any integrations with Connect and Service Desk? I know we can use lambdas and webhooks to make the two systems talk, ...
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Como puedo enviarle un adjunto a un cliente, desde el detalle de una incidencia
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We are using Enterprise version of Jira Software 7.12.x (Server). We want to use the Automation for Jira (by Code Barrel). is it by default available on 8.5 enterprise version? If not, when will it b...
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