How do I shutdown my ServiceDesk (Cloud) Support Portal?

[Mac]

We are no longer using Service Desk and Customer Portal to support our clients - and we want to ....

shutdown the Customer Portal URL - so that no further cases can be opened by Customers

Make a copy all the Support cases (closed and not closed) into a JIRA sw project as a given issue type.

Cancel our Service Desk subscription:  do we need to deactivate all users? or delete project? or go to Billing tab and Cancel?  unsure.... 

Any hints or guidance would be appreciated

[Petter Gonçalves]

Hello @Mac

Welcome to Atlassian Community!

Basically, Jira Service Desk and Jira Software are just apps that run over the same basic application: Jira Core. Jira Service desk only adds extra functionality to the "Jira Core" application (SLAs, Customer portal, etc.).

That being said, when you unsubscribe for Jira Service Desk, those extra functionalities of Jira Service desk will be turned off, however, the project itself and all the issue data will be kept (Except for SLAs and reports from Service desk) so you can delete them posteriorly if you want.

These would be the steps to properly move your Service desk issues to a software project and unsubscribe from Jira Service desk:

1. Use the bulk operation to move your Service desk issues to a Software project:
   Edit multiple issues at the same time 
2. Follow the steps below to cancel your Service desk subscription:
   
   1. Choose  > Site administration, then choose Billing under Subscriptions & Billing
   2. Choose Manage subscriptions.
   3. Choose Cancel subscription for the service desk application

For more details about the steps above, you can check the following documentation:

Cancel your site subscription 

Let us know if you have any questions.