Several questions, please see listed in description

[Rob Pantling]

Please could advice be given if the following queries are possible, if so, please can detailed information be given for each;

1. Is it possible to automate reports, so that they don't have to be manually run each time?

2. Is it possible to export data/ reports into Excel or a PDF?

3. Can security permissions be set for customers to allow/ deny access to restricted content?

4. Can other applications be integrated with Jira Service Desk? An example, can an alert generated in an application automatically generate a ticket in Jira Service Desk?

5. Can templates be created for tickets to collect a required set of information?

6. Can agents/ admins be alerted when a ticket is assigned to them or their group?

7. Can teams see the progress of a ticket if it is assigned to another team?

[Nic Brough -Adaptavist-]

1. Not natively, reports are expected to be run by the people wanting to see them
2. Some reports support exports
3. Yes
4. Yes
5. Not natively, a good issue tracker doesn't need templates, as it frames the questions for the user in a way that doesn't suggest you can pre-fill anything
6. Yes
7. Yes