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Jira Service Management
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Hello, I've configured a webhook with my team in Microsoft teams on a specific JIRA Service desk project. It triggers when a comment is created and when a ticket is created. The issue ...
326 views 1 0 Deleted user December 20, 2019 -
We are trying to enable automated alert to go out when EMergency and Critical tickets raised, but the TO is not enabled to get this feature , can someone help me on this?
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Hi, Our Jira SD (v4.4.2) users are synchronized from Active Directory. For most of them key, name and username values are the same. For example: jira.user=cccccc(cccccc) key=cccccc name=ccccc...
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I'm beginning to wonder if sub-tasks are particularly useful, at least for my case. I have an issue, "New Client Onboarding" that can create a variety of sub-tasks and linked issues depending on whic...
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Hi. I want to know if I can condition the passage to a state, that is to say if I have 2 approval states but in an incident I only have one approver send the incident waiting for help and do not go ...
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I've read a ton of documentation about the user picker filtering, but I'm not sure if this is possible. I'm trying to set up a user picker that filters out everyone except our customers, and is also...
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Hello All, We have created different Groups(1, 2, 3) in Service desk project Request types and Group 1 and Group 2 has a custom field called Tools with options Jira, Confluence, & Bitbucket. In...
773 views 2 0 Deleted user December 19, 2019 -
I need to find out how to turn off the SD auto reply filter in my service desk instance we are a cloud based instance and our service desk is next gen, but when I try to disabl...
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I'd love a best practices recommendations for the types of groups and project roles that should be used when rolling out JSD for Enterprise Service Management. We will have one JSD Project for...
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Hi Guys I have three organizations, lets say OrgA, OrgB and OrgC. The customers from these organizations have requests wich are already closed. Now I created a new organisation, lets say OrgD, and ...
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how do you integate users with AD or LDAP?
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Hi, I have a plan to migrate from OTRS to JSD in 2020. I run a Help Desk Team with about 6/8 people for a software house. We already have Confluence and Jira for issues. I'd like to know wha...
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In order to keep my Service Desk Agents license in control, need your help understanding what is the difference between the steps followed to add a member to the team here: Service Desk Project ->...
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I'm using a groovy script to create a new ticket. The ticket appears correctly in the queue but the "creation" notification is not sent while the notifications work correctly for the creation of a ma...
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Hi Everyone help me that how do I can get the list of customer which formatted in the recently created. I cannot see any query to receive it. api - https://developer.atlassian.com/cloud/jira/service...
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bonjour sur le mail de notification envoyé au client le lien de la demande apparaît en double . avez vous une idée de résolution . Merci
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So, my workflow is : - Create Incident - Investigate Incident - Identify as a bug and create a Problem - Close Incident, future work carried out via Problem. What I need to do is either ...
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Hi Angélica Luz, I tried the above steps and gave Jira service desk application access. Now the customer is added as a Jira. He is able to see all the projects in our Jira site and he ...
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unable to add Email request to a project..., getting error as AUTHENTICATION FAILED. even though mail Id and psw are correct. Same mail ID I able to login from web...,
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Currently we request users to enter their address when they signup to enter an issue. We are considering moving to JIRA Service Desk; but I don't see a way to add fields to collect this informa...
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Hello, When my client wants to raise a request in the service desk with firefox, stuck in the request page, I've tried to figure out the problem in firefox's developer console and saw this error: E...
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Hi there, is is possible to create tickets in service desk from an email? We use sever version, I have found it only for the cloud. Thank you
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Hi, I need help with Jira service desk and Insight. I need to take attribute from object and put that attribute into assignee in Jira service desk issue. I did try with insight post...
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Wanneer er een ticket is aangemaakt kunnen wij het issuetype niet wijzigen. Request type wel. Via instellingen 'issuetype' toegevoegd , maar word niet zichtbaar.
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Dear community have two setups one test and one prod In test it is workin but not in prod Not able to serach request in portal every choices is emty(ie open requests created by, any request ...
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