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Jira Service Management
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Dear team, I am new to Jira software development tools. I am trying to make a plugin to facilitate the creation of JIRA Service desk project. I start with the link bellow as mention : https://de...
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My company is struggling with strange attachments problem. Maybe solution is simple, I don't know. The steps are as follows: 1) Create issue in customer portal with attachment. Attachment should hav...
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Hello, I am trying to find a jql request that would enable me to identify issues in which a comment has been added by a watcher. By watcher I mean a participant, someone who the issue is shared with...
327 views 0 0 Deleted user February 18, 2020 -
Hello, i want to ask, if there any possibilities to change this label with scriptrunner?
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Hello, I added a transition from 'Completed' to 'Waiting for Support'. However I only want to allow this to happen IF its been in 'Completed' for less than 1 week. What fun...
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Hello, How do we change auto log out for jsd next gen?
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Hi, We are in the middle of HIPAA compliance process, and We are using Jira Service Desk Cloud Edition as our Ticketing System. I have heard/read that our edition doesn't comply with HIPAA and...
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Hello, any updates or plugins for Service desk Cloud?
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I get an error in Jira Service Desk Cloud. When I open a ticket I see the following error message on the top right. I think the SLA information should be there: Could not load SLA. SLA may be inde...
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Hello, Is this solution available for Service Desk cloud?
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I am looking for a way to disable Tempo Time tracking from sub-tasks. Tempo provides the ability to disable time tracking on parent tickets but not the other way around. I tried to hide...
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I'm a newbie to JSD. I created a new project and workflow with approvals. I have some agents and some customers. I’d like to send all notifications for all steps (issue created, moved, closed, com...
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Hi Support I have jira servicedesk and when my users forward an email that was send to Jira servicedesk it update the original issue and it does not log a new issue? is the a way to ma...
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We got the following problem: When a customer of ours created a ticket, he can share it with an email adress of his choice. So far, so good. This email adress now gets a message with an ...
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Hi all, I'm looking for some suggestions as to how to implement basic reports in Slack. As a start, I would like to try and set up a basic list showing how many active ticket each team of a ...
846 views 5 1 Deleted user February 17, 2020 -
Hi to the community, I'm looking for a solution that prevents my users to add "new users" as a reporter or create new labels while creating a new ticket. For both fields I've added some default ans...
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I want to create the service desk project from scratch, so I need to disconnect the Requests Email But the Edit and Disconnect buttons are disabled, no idea why. Suggestions?
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Hi I am setting up Service Desk for testing. I have created a few Test Customers and the Customers can log in and create cases. 1 Customer did not receive email and cannot login to the customer po...
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I'm running Confluence 7.0.2 on OS X, with Java 1.8.0_212. I'm trying to upgrade it to 7.3.1. I tried running new Confluence v7.3.1 instance after copying all the custom config from 7.0.2, st...
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I currently have a 12-man team for tech support. However, only core people (5 persons) use Jira Service Desk as some users (7 persons) are considered "muscle" workforce. For short they do not need/us...
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Hi All, I'm new to JIRA Service Desk and we've just rolled it out into Prod. I have a group of 5 agents inc myself that have been given access to the SD project along with being assigned a "Service...
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Hello, Can customers be added into a group with view access on Next-Gen JSD? Atm we have a group 'Group 1" that can be managed from within Active Directory. We've given Group 1 view...
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We built a JIRA Service desk to test and replace our current service desk provider. I am not sure if it was somewhere in the setup or somewhere within our JIRA site but when the service desk se...
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I have followed all the troubleshooting steps to configure a connection between Jira and exchange server but I cannot seem to get it working.
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I receive a report from a backup in my connected mailbox every day. this is of course always created as a help desk case. how can i exclude these emails with an explicit concern about them
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