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Jira Service Management
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I have the same question as the OP - see screenshot. In my case, clicking "Save" does nothing...how do I recover the unsaved comment?
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As we build out our JSD solution, some of our field agents are opening tickets on behalf of customers. They have internal access already to Jira/JSD and I have added a few to the 'Customers' li...
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I am setting up a new service desk project. When I added an organization, the site prompted that this organization exists in 1 other project. When I added users to that organization, the site prompte...
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I'm creating notification emails in Project Automation and trying to put the issue description in the email. Using the {{issue.description}} smart value works, but the email always includes {color:#0...
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Hi! Please, tell me how to add the approvals module on the portal(Like in the screen). We add field and change status, but this module is not visible.
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I'm creating some "Request types" for my company, but it's quite hard to understand how can i add fields, for example how do i add a date field to the form? Thank you all
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Hi i would like to add more Request participants to a ticket in our help desk
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Hi! My client have a month cloud licence for severals Atlassian Products (Software, Service Desk, Confluence). He whant to set an alert when the amount of user reach a certain number. He want to ma...
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I have created a manual automation rule that sends a http request to an external web service. The external service responds back with some data that I would like to use in a scriptrunner script that ...
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So, I would like to re-use some costume fields in several issue types to avoid having too many of them. Obviously on the user end of things I can edit their names as much as I want, thus making it ea...
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Hello I have certain request types that are immediately closed, with a custom email notification to the customer. I want to stop both the Request Created & Request Resolved notifications from b...
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When customer issue are being created as private request, out agents can`t see which organizations the customer is from. We have named all our organisations by "name + ;;; + ID"&nb...
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I would like to set up an email channel from one of our email accounts. I've gone to the email settings section but the ability to connect a custom email account is greyed out. There's no guidance ar...
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I must be missing something simple. Using organizations I can make issues visible to customers but they have no access beyond commenting. They can't vote. There is zero point in our small team votin...
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Is there any way to automate something if a issue is moved? In this case: If an issue is moved from Project A to Project B and no request type is set, a default should be set.
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We have Jira SD connected to our Active Directory. I need a custom field that lists a subset of AD groups filtered by OU. So we have AD groups Group A, Group B and Group C. I just want the field to ...
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Is there anyway to extend expiry time of invitation email in jira service desk? We are on v7.13.12 and are running jsd in azure. Any help would be much appreciated!
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can you use a property to get a issue type to move to specific portion of your workflow when there is no validator that will work or condition? Say I want to make specific issue go down this p...
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I have two custom fields that can't be erased for some reason. Every time I try to erase them, they look like they're erased but they keep coming back. They have no context or association at all to ...
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the html for the star ratings has badly formed html. the <a> tag doesn't include the text below the star and it only includes a small part of the actual star icon. is it possible t...
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I'm trying to create an issue under an epic however get the message "Pathway: Pathway is required". Not sure what this means or what to do about it?
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...o 'true' or 'false', the comment is still 'visible' to all. We would like some way to go back and flag these known comments as "internal" using an API program. Can someone point us in t...
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After upgrading to the latest version 4.8.1 (and JIRA 8.8.1), the single issue page in JIRA Service Desk does not render correctly. All other pages seem to be alright. However, this one is ...
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Is there a native JIRA tool for call center service? If not, can I configure via API an integration with call center tools?
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Hello, I see that this question has been previously brought to the Atlassian community with no reply to the customer - hoping we can get this functionality added! I am looking for a way to trigger ...
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |