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Jira Service Management
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Hi Community! The way we have our Jira configured is a 2-layer architecture: Tier 1 (Jira Service Desk) - All requests come through here Tier 2 (several Jira Projects) - Each team in the company ...
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Hi all, I've started a free trial of Jira Service Desk few weeks ago and I wanted to create a project from HR service desk template. It was supposed to be used for ON/OFF-boarding and I want...
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We're wanting to add meta data to our request types to improve the search results as seen after the three @@@ symbols below. The issue is we don't want the information after the @ symbols t...
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Hello, when setting up an approval with a selection of the approver via a user picker field is it possible to restrict the user picker to users of the users own organization? In our use cas...
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Hello, I am new to JIRA Service Desk (v3.16.5), and would like to know how to resolve the following need. I created a JIRA IT Service Desk project (key = SDK) to manage the IT support of the compan...
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A couple of days ago, I had to deactivate the email channel functionality of my JSD project to switch the connected request type. Just after this, I've added my external mail account again. Just as i...
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I want to add a rule on a next-gen Jira Service Desk workflow transition. I set up the rule to assign the issue to the "Current User" (who I am assuming is the event triggerer), but every time someo...
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Hi, We have Confluence, Jira setup since before, i have added Jira Service Desk as trial to test HelpDesk+(Slack) with Jira Service Desk, which works fine. But i saw in billing info that ALL my user...
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Hi, I have a workflow setup with Approvals in place, but I noticed the field that contains the list of Approvers is editable by others. How can I restrict this so only the Approvers predefined...
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Hi there, Background: We have SLA's to meet for updating the customer based on ticket severity (priority) until resolution is achieved. To ensure that we make these SLA's each time I want to c...
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Hi, I create share rule, where I want to set share the issue with specific user. When I create issue and conditions are ok I don't see this issue on portal marked as share with that specific person...
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I need to remove a user that is no longer with me from service desk. When viewing their info, I see this: Why are the options grayed out? How do I remove him from Service Des...
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Problem: I would like to manage the testing process from staging to live... right now the board only has 3 columns, how do i reflect an issue has been tested on staging but not yet on live?
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Hi, We granted an access to a client in one of our Service Desk. He had been using this without a problem, creating tickets etc. Somehow he cannot access the portal now, even though this email is ...
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We don't want to allow users to remove the Participants, So looking to disable the remove option in the customer portal. Could you please help me on this regard. I have attached screens...
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I have added external customer e-mail address in JIRA Service desk project. When customer tried to login first time, customer chose 'Forgot password' to recover password and then login. However passw...
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I need to make the assignee base off a custom field (user picker) : Trigger: When issue is created If: Status equal (status of choice) AND: Assignee is Empty custom field (user picker...
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I'm getting error 400 when trying to get property from request type. Already tried to authenticate with an encodedBase64 user and password, but it didn't worked. Code: def username...
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How can I organize my custom reports in alphabetical order?
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I would like to know what is the difference between; Watcher, Participant, and Share in Jira Service
We want to know what is the best practice of when to add a person to a ticket. Here is what I think each option should allow. We may have a non-agent who is a SME and we want him to foll...
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Conocen alguna empresa en Colombia que preste servicios de asesoría y/o implementación para Jira?
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El cliente requiere visualizar el reporte de casos a través del portal. La principal funcionalidad es organizar los casos por fecha de creación. He probado algunas aplicaciones y no me ha...
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Closed/Finished/Done issues do not show in the queue.
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In Jira Service Desk what makes a User an Agent vs. User. Is it by permission, group, role or what?
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Hello. Today I updated my Jira Service Desk to version 4.9. The size of the columns in the rows became giant as shown in the image: It was impossible to work from notebooks and...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST |