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Jira Service Management
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Hey @Daniel Eads I followed your instructions [Atlassian staff note: this post moved from the linked question to its own thread] step by step. Now I've reached this result: ...
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Is it possible to display personalized fields from a ticket in the exported CSV (report)? F.e. Order Number. We have added some individual fields to the tickets, which we would like to display i...
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Hi, I want to permit 3d party software to request Service Desk API. I added their email to Customers list. They got an Atlassian ID, created a token and so on, and then they tried to send a r...
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Below is from the log 14/Feb/20 4:26 AM REJECTED The message was rejected because it is auto-reply mail. XX-XXX@amazon.com Your Amazon EC2 Abuse Report [XXXXXX] [AWS ID XXXXXX] SD auto reply...
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Why does the customer portal show me the date fields with 6 hrs more, and because it doesn't allow m
¿Porque el portal de cliente, me muestra los campos de fecha con 6 hrs de mas, y porque no me permite editar lo pone en intervalos cerrados? Why does the customer portal show me the date fie...
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I have a dev env and prod env. Can I just copy or somewhere export from 1 Jira servicedesk to another?
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Hello, We have synced JSD with Active Directory and created a group call 'customer'. We added 'customer' to our private project. Our customers are appearing within the customer area of JSD ...
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Update: There are two issues. One is being unable to write a JSON object using the set entity property. The other is that you cannot retrieve the entity property as a JSON object, it is returned as a...
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Is it possible to create a Issue Template exclusive for a Project? As per our Admin, JIRA has functionality to create a Global template, but can't create exclusive template for a p...
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I have a knowledge base created in a Confluence space that is beautifully organised into categories and subcategories and the articles have a particular order even within the subcategories, however w...
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I have been trying to switch from HTTP to HTTPS to my Jira Service Desk on the server for days and have followed these instructions. https://confluence.atlassian.com/adminjiraserver/running-jira-app...
354 views 3 0 Deleted user February 13, 2020 -
I'm trying to configure the portal for my service desk and I've added some knowledge base articles through confluence for my service desk project. Before adding the kb articles, when I clicked on the...
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We have noticed a pattern that when we receive help tickets from "yahoo for android" users the Reporter shows the email that they are sending the help tickets to vs the reporter's email address. ...
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Time to Resolution only displays sometimes in Queue Here's Resolved issues And here are the Closed Issues And the SLA I don't understand why the Time to Resolution only shows up som...
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We have a jira service desk form set up for the creation of new employees. In the form, our HR department is supposed to be able to assign who the manager is of the new employee by searching th...
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How do I edit the fields that can be filled out when creating a new Service Request Issue from the technical support representative login? I want my technicians to be able to add the organization ...
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How to automatically create linked task in Jira Software in moment when recieved ticket in Jira ServiceDesk from client ? Как сделать, чтобы при поступлении запроса от клиента через портал поддержки...
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Hi, I've been searching around for a way to automatically change the status of linked issues (child tickets) but I haven't found a way to do that. I have created an Automation but it fails to ...
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Hi, How do I get verified/trusted sender when we send emails from our Jira Service Desk Cloud instance? We have verified our domain and subdomain and our subdomain is used for our outgoing email (v...
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In the customer center a customer can list all their requests. An example are the listing below showing some sample requests created by me: We have a custom field in our next gen service desk. It ...
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Can I give access to an agent in another Service desk in another tenant to ours? This without having to consume additional licenses in each and every tenant this agent needs to work in...
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Hi Atlassian, Is there a way of showing both the priority field and filter the status on the customer portal. And last, but not least is there a way of showing the "incident type" problem etc. for...
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We using Jira Cloud. We are not able to edit the "label" field in the new view from this morning in Jira Service Desk. If I change the view to old view. I am able to update and edit the field. In J...
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When I try to connect a knowledge base in JIRA project settings, I am prompted to start a free trial for Confluence Knowledge Base. However, I want to connect with my existing Confluence...
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As an agent when uploading attachments in the issue screen, there is an option to share with the customer or add to issue: In an issue with multiple attachments, is there any way for the agents ...
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