Jira Service Management

Hello! When I'm trying to send attachments to the customer via ticket, using the functionality drag-and-drop, the attachment is not published and it is necessary to access the customer's views and a...

• attachment
• drag-and-drop
• jira-service-desk
• jira-service-desk-server
• server

For some reason after I marked a ticket as a duplicate I can no longer change the status of the ticket of the parent ticket. I can't even cancel it. It just says "You don't have permission to transit...

• cloud
• jira-service-desk
• status

Attachments can't be viewed or opened in the customer portal. Not even attachments added through the customer portal can be viewed in the customer portal. All attachments can be opened normally in th...

• jira-service-desk
• jira-service-desk-server
• server

I have created an external form  on my website and like to have it post to Jira Service Desk. how can I do that?

• cloud
• jira-service-desk

I am trying to create an issue using Rest API in Jira Service Desk Project. My script is working fine If I don't use the MultiSelect List field in it. However, it fails when try to create issue with ...

• cloud
• jira-service-desk

In Jira ServiceDesk is it possible to trigger SLA re-evaluation on the value of a field changing or on a scheduled basis (e.g. once a day)? I have an SLA which starts and stops based on transitions ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  We currently have a project configured in Jira Service Desk through email request, where it is received by mail an incident (an outlook account) and created automatically, our IT area rece...

• email
• jira-service-desk
• ms-outlook

I created a project in classic mode, when I create an issue from customer portal and use components to assign directly the new issues to me, it asign the issue to me correctly but it dont send me and...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,  Can you have labels that are only available for certain components? Therefore, we need to select the component first, and then based on the component, the system will show only certain ...

• cloud
• jira-service-desk
• label

Hi, I have multiple issues during CSV import : + Ticket request type value is not recognized and produce an error : Cannot add value [ [Technical support] ] to CustomField Request Type in Issue&nbs...

• cloud
• jira-service-desk

Why do I have to navigate back to the old view to put in my project updates?  This looks like a real time waster.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone,   I've been trying for a while to get smart values into my Jira Service Desk automation rules, which should be possible: https://support.atlassian.com/jira-service-desk-cloud...

• cloud
• jira-service-desk

Do i have a way to Know wich Issues have been closed by an Automatization when a SLA breached?

• cloud
• jira-service-desk

Whare a customer opens a new service request the option for share with the customer's organization is the default. Does anyone know how to remove the share option completely? or at the most, set it ...

• cloud
• jira-service-desk

Hi support team, this is my last resort trying to receive an answer from you. I have been in touch with Atlassian since Febuary 20th and have not received an answer from you since mid-march, despi...

• jira-service-desk

We use Jira Service desk to communicate with our customers.   The customer is registered as the reporter on the ticket.  We are getting an increasing number of customers who don't rece...

• cloud
• jira-service-desk

I imported tickets from CSV file, and didn't realize this would create Atlassian accounts for reporters who are not already Customers. I removed their Atlassian account from my Jira site access, and ...

• cloud
• jira-service-desk

Hi All, I am trying to add one panel on the user's profile page of jira service desk server, but i am not able to add.  I used this link: https://developer.atlassian.com/server/jira/pla...

• jira-service-desk
• jira-service-desk-server
• server

Anyone have experience with smart values as it relates to Twilio integration? I'm looking to be able to use phone numbers for SMS based on assignee (or some other method to grab the numbers from exis...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   Insight discovery is available for Jira Server and Datacenter, but is it possible to install an agent in order to use Jira Cloud?   thanks  

• cloud
• jira-service-desk

Hi, I made a new group of team members for JSD support. One member doesn't receive a notification e-mail when a new ticket has been created. In the noticification scheme I added the group. In the no...

• cloud
• jira-service-desk

I was trying to add a collaborator to my service desk server project. The documentation showing that it is available in the 'people' tab.  but I couldn't find the people tab.

• collaboration
• jira-service-desk
• jira-service-desk-server

We've been using Service Desk awhile now, and all of our emails are working through when people create tickets. What I'm trying to do is create a new ticket myself that would be the start of a conve...

• cloud
• jira-service-desk

I am trying to reset my password as it is going to expire.  Please see the screenshot below. How will I know,what is your minimum security requirement for a new PW???, if it is mentioned NOWHERE...

• jira-service-desk

Hi, I'm in the process of analyzing tickets inside Jira Service Desk that were created on March and April, and one of the things that I consider important to analyze, is which of those were at a giv...

• cloud
• escalation
• jira-service-desk
• status