How to I use the free JIRA service desk from our company point of view and from our customers?

[Stacey Hatton]

Do you have any guides on how to use the free JIRA service desk?

How we can use this with our customers?

[Angélica Luz]

Hello Stacey,

Welcome to Atlassian Community!

I believe you can start with our documentation that it's valid for Free, Standard, and Premium.

• Jira Service Desk Cloud documentation

The configuration is basically the same, but the Free plan has some limitations. You can find more details here:

• Limitations in Jira Cloud Free plans

Also, let me share with you a guide of how a customer can use the customer portal:

• Jira Service Desk Cloud - The complete guide for Customers

Please, take your time to test and let us know if you have any other questions.

Regards,
Angélica