Jira Service Management

Hi, I need help, as I have 1 project from which I recently stop seeing the Time logged. Compared the configuration with my other projects and I see everything the same. Anyone has an idea what have ...

• cloud
• jira-service-desk

Tenho esta automação porem ela não respeita o calendario nem o sla   https://weon.atlassian.net/servicedesk/admin/TICKET/automation/ruleset/40

• cloud
• jira-service-desk

Hello everybody, I'm using Jira v7.10.1 and try to use diffrent SLA. We have different customers with different SLA. We organize the Customer in specific organizations. The problem is the SLA don't ...

• jira-service-desk
• jira-service-desk-server
• server

I found documentation for a plugin referencing Validators in Project Settings > Workflows, as well as Jira SD docs for the same. When editing a workflow, I see no link under any of the workflow s...

• cloud
• jira-service-desk
• validation
• validator
• workflow

Hi, We have recently implemented Service desk for our JIRA cloud. In that we want to provide a portal access to the particular domain. How we can implement this. Does anyone have any experience wi...

• cloud
• jira-service-desk
• jira-service-desk-cloud

@Manon Soubies-Camy  Hello, please what is wrong with my query? project = XXXX AND issuetype in (Analysis") AND >= "2020-01-01 00:00" and created <= "2020-01-31 23:59" AND component = ("D...

• cloud
• jira-service-desk

Whenever I edit a customer's response (I do this every now and then to remove email signatures and extra linebreaks, so our requests require less scrolling to get through for our agents) the comment ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, We are experiencing an issue in that when we export our jira service desk issues so that we can run analysis on our sla times they are formatted in such a way that makes this difficult to do. We...

• jira-service-desk

Dear Community, I tried to find the solution but unfortunately, I couldn't. Is there any way to block notifications sent to participants? We use "email request" function to track our email convers...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am trying to figure out if there is a way to clone an issue via listener or jobs using script runner. I am using the code below but I am  getting an error message saying that there is a ...

• jira
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi  I'm trying to follow this guide https://confluence.atlassian.com/servicedeskcloud/configure-field-layout-in-the-issue-view-975038911.html as I need to change the layout of how fie...

• cloud
• jira-service-desk

We would like to have two queues set up, one for customer issues and one for internal employees request. How can we achieve that? Basically we don't want customers to see the option in the help cente...

• cloud
• jira-service-desk

Hi, I have created a request form that when the customer completes and submits, it shows up in the agents queue with the Organization field completed. Perfect... The same request form, for agent vi...

• cloud
• jira-service-desk

Hi, We are using JSD as a classic helpdesk. At the moment we have a few customer request types (General IT Help, Purchases, New Internal/External Employee, .. ) and a few issue types (ToDo, IT-Help...

• jira-service-desk
• jira-service-desk-server
• server

I have configured a custom email address to a service desk project. While a ticket is getting created when a mail is received on this email id, any reply from customer to the same email sent from jir...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, we have a custom field type of checkbox lets say A and has three option X, Y, Z if the user selects the option as X then the value in the other custom field lets say P should be stored as ...

• jira-service-desk
• jira-service-desk-server
• server

i have my service desk project with customer permission "Customers who have an account on this Jira site". 1.  I read that by this permission ,  Jira software users will be added to servic...

• jira-service-desk
• jira-service-desk-server
• server

We're planning to deactivate Jira Service Desk cloud. We've got Jira Software cloud, which we're keeping. We have three classic Service Desk projects we'd like to archive for future reference. What's...

• cloud
• jira-service-desk

I have been using JIRA for our internal project management and software development for years, I am now looking to migrate our help desk to JIRA Service Desk from FreshService. I have been reading a ...

• cloud
• jira-service-desk

  Hi Guys, maybe its a simple question, but how can I enable all the other Request Types to be chosen when an e-mail request arrives? All the other issue types, I'm able to change the request t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Guys.  I am by no means a power ServDesk/Jira user.  I'm reasonably technical but relatively new to Atlassian products. I have been setting up a Sandbox/Demo of a Service Desk Project t...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• sla

Hi. I "installed" the Jira Service Desk for evaluation after starting with Jira Software while on the cloud, and 4 Trusted users were automatically added to the Service Desk Agent user list.  H...

• cloud
• jira-service-desk

Part of our process invloves cloning service desk tickets to a scrum board where the service request resolution requires a user story be added to our backlog.  As an Admin I can navigate the lin...

• cloud
• configuration
• customer-portal
• issue-link
• jira-service-desk

Nothing is displayed for the widget. It is definitely enabled. No console errors are logged (Chrome or Firefox) JSON can be seen in the Network tab of Chrome or Firefox for a GET to htt...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Por favor indicarme como puedo eliminar un cliente creado de prueba en jira service desk  

• cloud
• jira-service-desk