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Jira Service Management
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Hi again Atlassian :) Is it possible to find any customer documentation/manual for creating tickets and everything that is customer-related? Best regards, Rojan Koc
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Hi, Currently, In the Service Desk Issue View Screen, the Decline button is being displayed in More dropdown. Is it possible to make it more visible like Approve button? Also, Is it possible t...
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Hello, I did try the new Issue view and I found a problem, I can not see the issues linked to a ticket. Do you know how to make them visible ? Thanks ! Stephane
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Hi, When I resolve issue, to customer send notification and with sender email address added user display name who triggered event. In server instance, notifications send without user display name. ...
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Hi Atlassian, Is there any chance to find a user guide in PDF format for the latest service desk version?
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Running a team of multiple agents, some are bound to be sick or on annual leave. When a customer responds to a support ticket, that ticket transitions to Waiting for Support and the Assignee fi...
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Hello. Is there a way to create unique request types for ad-hoc tasks that are identified through more generalized requests, that are not presented in the portal, but may be created as needed and the...
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In our Service Desk we have a list of "Services" which is about 40 values. We need to be able to select multiple values. Currently we are using a custom checkbox field...which is quite tedious...
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Currently I have created a service desk project to support IT Services, and I want to creat an other service desk project to support services from other area in my company, the las one only need mana...
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Right now, I'm receiving the email address from the reporter via a 3rd party tool in a custom field. I only have the email and the reporter is already created. I'm trying to do it via Automation fo...
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I'd like to run a search that shows me issues where the reporter and the assignee are the same person and I can't figure out how to do it.
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How can we create a jira service ticket through a call?? Could you please help us
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Hi all! I'd love to give customers the ability to close their own Tickets when they are happy with our response. Is there a standard setting to allow this OR does it involved a crazy complicated wor...
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Why can't I update Organization in bulk with Server version? It appears this functionality was added to Cloud version four years ago... https://confluence.atlassian.com/servicedeskcloud/blog/2016/11/...
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I'm trying to find out if its possible to do the following: I have 1 Project lets call it SD and multiple client that I provide support to, would it be possible to have all my clients in the same Pr...
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In trying to work around a Service Desk Automation issue, I was trying to use Automation for Jira to transition on an SLA violation. However, I am observing a few things I would not expect : 1) I pi...
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I have a simple automation in place that triggers when a particular SLA expires. It is meant to transition an issue to Completed and send an e-mail to the issue's originator. The log shows a rather u...
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Hey, Is there the opportunity to hide an request form on JSD for specific customers oder organizations? For Example I have User A and B. User A can only see this two request f...
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I get CORS error every time hitting the service desk API Here is the error Access to XMLHttpRequest at 'https://blindsidesports.atlassian.net/rest/servicedeskapi/request' from origin 'https://mydom...
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I am currently creating a new workflow and have created a user-defined field for it. This is based on the user selection template (single user). If I now include it in the mask, as an administrator I...
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Hi, anyone who can advise me how to export a persionalized queue in the service desk? I found information that the queue should have "three dots" before the que, but i don't. However, I have admini...
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Hi all, We have some really good Auto rules in our Jira - for example a case being set to Closed after been resolved etc. The issue I have is - the person who designed the automation Rules is no lo...
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I am trying to create a request in service desk which requires the requester's manager approval. Here, the requester has to type his/her manager's name every-time a new request is created. Once this ...
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Hello. Yesterday we encountered the following problem: Jira Service Desk became unavailable by URL. The problem was solved by restarting the jira service. We analyzed the logs and found the follow...
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Hi, whenever a customer creates a service desk request they get the following mail content: "sd.notification.default.rule.content.approval.required.v2" I figuered out that this was set within the ...
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