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Jira Service Management
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Hello, We are using cloud hosting. I am trying to setup the approval process in a workflow in Jira. Based on the document online, I need to associate the request type to the issue type, but p...
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Hey everyone, I noticed that when you get an approval email it on the email through webmail I see extra buttons that I don't see when view from outlook. Also I don't see any...
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Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.
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I see if i create a org and add a bunch of people into it, they can all see each others submitted tickets in the customer portal. But is it possible to let one customer (a manager) to see all of the ...
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I want to implement JIRA service Desk (cloud) for our internal users who will act as customers. We will have 5-6 agents to support around 200 internal users (customers).
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My company has many departments that manage their own FAQs and "how to pages" in their own Confluence Spaces. We understand the Knowledge Base articles for the Service Portal are limited to 1 ...
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Hi everyone!!! I have this issue that I can't solve it. We need to change the portal name for a project. I have changed the name following the path project setting &g...
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Hello, Does anybody experienced any problem with interaction between 2 different Jira SD instances? Use-case: there is a 2-levels customer service desk, each level implemented using a different ins...
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Are Sub Tasks not available for Jira Service Desk Next Gen?
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I turned on our Service Desk today and the email route was working at first but it has since stopped. Is there anything that I should update? I've already checked the setting below:
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We recently switched to Jira Service Desk. Due to a lot of our request types being associated with specific workflows and automation, we require all our tickets to be created at the customer portal ...
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I would like to be able to run a report that shows, for a given JSD project, how much time was spent on the Jira issues that were linked with that JSD request in a given time period. Is this possible?
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I'm trying to create a new queue in Jira.... for servicedesk but I don't see the option to do so....
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I want to be able to configure access permissions to requests between customers of the same organization in the portal. The customer see only his requests. And One of them, responsable nominate can ...
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We are an MSP looking into Jira Service Desk as a ticketing platform. We support customers in ~30 organizations that each have their own email domains, and we prefer to use email as the engagement me...
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Hello, Because you cant tie 2 emails to one project, I understand that you can create an alias for the 2nd email so it does filter into one project. What we are trying to do is c...
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Hello, I have problem with incoming mail in my new jira cloud. I connected my mail on external server to your cloud. And thats work. I created Mail Handler to thi...
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We have the problem that with CRM for Jira we can search for customers, but we cannot search for any email addresses. Our inquiries mainly come via email, that would be a relief. We use Microsoft...
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I know queue filters are applied by the admin of a project, and regular users / agents have the capability to sort within a queue. However, can agents also apply temporary filters to a queue without ...
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We have the below scenario. 1. A customer opens a case in JSD by sending an email to our support account (e.g. support@email.com), and the ticket is created. 2. Internal staff see the email come in...
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If we set up an organisation, all members seem to receive updates on tickets. Is there a way to define who within the organisation sees all other tickets and receives updates?
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Hi! today we found out that e-mail which is sent by one of our partners is not imported to our JSD. So after troubleshooting I found that their mail is being rejected by bulk filter. What I'm not a...
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Hi, we have set up Pingdom to monitor our health-check APIs. If something is down an alert is being sent to Opsgenie and a Jira Service Desk ticket is opened automatically. In Pingdom or in Op...
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I am working on product development reporting. Part of this, I would want to see how many tasks made by the end of each month including all of the tasks' statuses on those said months. I wonder if th...
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Hi All, We've built a workflow for Subject Access Requests but need to Start the SLA based on a field on the ticket (i.e. Date SAR was received). Note that this date will likely be before the date t...
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| September 26, 2025 9:05 AM PDT |