Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello everyone! I created a new jira servicedesk, and I started with making all my custom fields ( around 25 of them). I only have one issue type (as they are all service requests), and standard ...
-
Hi, Im by no means an expert so please R/explainmelikeim5 I embedded the code from the widget in Service Desk - Project - Channels - Widget onto our site, This showed up perfectly but...
-
We are just testing the JIRA Service Desk and installed also the app Email This Issue. I configured all, but the agents cannot see the "Send issues in Email"-Button. All permissions are on, but withi...
-
Hello. My Company are planning on reworking our SLA timers. However, in order to get the most accuracy ive been thinking about reworking our costumer issue reporting from scratch. My idea is having ...
-
I'm trying to upload a file through Jira Service Desk's API using the /servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile method as described here: https://docs.atlassian.com/jira-service...
-
I use Jira Service Desk on premise version. For my Jira project for HR tickets I want HR group to be able to CREATE new tickets however I want HR to be able to add requested participants outside of ...
445 views 2 1 Deleted user May 11, 2020 -
I already have an account created as an agent in a project, but I want to add an additional email account, so that notifications reach 2 emails. This is possible? thanks for your help!
-
In the notification scheme you can make changes so that the reporter and assignee both get notified when a ticket is moved from project to project. So I have added those options to my notification sc...
-
Hi there, what access level is required in order for a user to be able to create a New queue in JIRA? Thanks!
-
We are no longer using Service Desk and Customer Portal to support our clients - and we want to .... shutdown the Customer Portal URL - so that no further cases can be opened by Customers Make a co...
-
Is it possible, in a Next-Gen project, add existing (i.e. they have already received and confirmed the invitational email) customers to an organization, regardless if the latter has been just created...
-
So I have a big problem. When I connect Jira to Microsoft teams it will not show tickets coming in. but when I connected it to slack I got notifications that there was a new ticket
-
Hi, On previous versions of JSD I managed to find a file sd-i18n_fr_FR.properties in the path suggested : /jira-servicedesk-application-X.X.X.obr/dependencies/jira-servicedesk-X.X.X.jar/i18n/s...
-
On the Classic Service Desk it's possible to define buttons on a Request Type screen (e.g. Incident) to handle a transition from one status to the next one (in the related workflow) in a little bit m...
-
I'm having an issue with Jira Automation - I have set up a rule for when an issue is commented by a specific user: When commented by USER IF: {{comment.body}} contains ___________ I have trie...
-
Is using Jira Service Desk on the CLoud HIPAA Compliant? Is the Server version HIPAA Compliant? Thanks,
-
I tried to contact Atlassian support via a ticket, but it looks like they've removed that ability. Possibly because of COVID-19? I noticed I didn't have the ability to change notification schemes an...
-
HI guys, I am implementing JIRA Service Desk Server for my client. Which is the best practice based on performance and acceptability 1. LDAP for authentication 2. LDAP (importing users from AD)
-
Hi When we first started using JSD trial, when an agent commented or changed the status of an issue, the email received by the customer included the Avatar of the user who carried out the action Th...
-
In a new Service Desk project, I am unable to choose the workflow statuses from the workflows.
-
Is there a way to format the "Request form help and instructions" field on a Request for in Jira Service Desk? They have the following for links but I would like to make the text in that...
-
Dear Atlassian Team, The documentation page for the cloud page includes the variable Approval buttons ${approval.buttons} even though this feature is non existent in the cloud v...
-
Resources updating there availablity for upcoming week in a manual process how can be done in jira and how can I download that in excel format Need a quick revert on this
-
Hi, I'm trying out JIRA SD and would like to set it up to respond to tickets sent in via email from service now. Looking at the payload of inbound emails I would need to: Parse inbound emails to ...
-
Hello, I have one question, but first I would like to describe how we work. OUR WORK: When a new employee comes, our personal Dept creates a new ticket and write there, what of the...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 8 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 7m ago | ||
| 4 hours ago | ||
| 12 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |