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Jira Service Management
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I'm creating a queue for Customer A I just want all tickets from Organization A (regardless of status) in the queue I have the filters set at: reporter in organizationMembers(A) AND resolution = Un...
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How do I do this: When creating/editing an issue you can specify a level of security for the issue."
If I create a security level issue how do i associate it with a specific issue that I have created in Jira Service Desk?
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Hi, In an automation (the new built in automations, not the old ones.) I am attempting to set the Assignee to a ticket to unassigned. Immediately after that I am attempting to assign the tic...
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We would like to somehow group our (internal) customers by Departments for more useful reporting. I could not find anything in the documentation relating to customer tiers or groups, adding ...
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I recently created a new customer and product. When attempting to select these during issue creation they do not appear in the drop down
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I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available. As a workaround: Step 1. Create an "AUTOMATION FOR JIRA" rule that ...
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we want to set a post function in the workflow to copy/move an issue from a JSD to an another project based on the customer request type. We know that we could use the Project automation...
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I am 100% new to Service Desk and we are looking to start off using Service Desk as a Change Management tool. I am wanting to setup an approval process that depending on the Change Category (ie. Serv...
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Can't find it anywhere. Documentation is useless as usual.
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Hello, I have set up Jira Service Desk for my team. When customers create a new request, they automatically have notifications turned on, which is great. But when Admin gets an approval em...
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Trying to add Queues to a project. Many of our other projects have Queues but I now need to add Queues to another project. I have searched and fumbled around but I haven't found an option for a...
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Hello After Re-run Jira Service,Dashboard(private or shared) of some user doesn't shown,screen is white and there is not any information in this screen ,even any gadget in dashboard screen, and das...
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Hello, Although, i see e-mail "No problems found with email settings configuration. Successfully connected to the specified email server." notification, can´t receive unfortunately e-mail. ...
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How do we enable email address verification on the Service Desk Portal or is this even possible? When users email requests into our service desk for the first time they receive an email veri...
403 views 0 0 Deleted user April 8, 2020 -
I have a lot of customers working with a contact form on our website. The problem is, that i want to reply to the "reply to" e-mail and not the senders e-mail. I found a plugin on the jira store but ...
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{ "update": { "comment": [ { "add": { "body": "{{comment}}" } } ] }, "resolution": { "name": "{{resolution}}" } , "transition": { "id": "{{transition_id}}" } } &nb...
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I have created a project on Service Desk and various request types, each one automatically assign to a different team member. Can I automatically assign two team members to one request type? O...
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Hi, We have an organization in our Service Desk that want to know where data in Jira Service Desk is stored. It's one of the authorties i our country and they don't want to know the exakt geografici...
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Hi, I'm having trouble with formatting Insight (Mindville) fields in smart values. I'm using Automation for Jira to send an email with a smart field like: Business Unit: <b>{{issue.customfiel...
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To save time, we have cloned some similar tasks. Now the start and end dates of the clones must be changed as we have some changes inside our project. Unfortunately the start and end dates can...
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JIra Service Desk 'Due Date' field does NOT display Time i.e. no 'Due Time'. I want my users to be able to submit a request and set BOTH a 'Due Date' and 'Due time' - ideally in the ONE fiel...
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Hey Guys, I want to show the attachements of a task in JIRA Servicedesk Portal on the right sidebar and not only within the content is that possible? Why I ask you: When we create a task we drag n...
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Hello, I'd like to set up my service desk with a different auto-response when The team is on off-hours or holiday. For example - If the service hours are 8 am to 5 pm, I'd like to send a different r...
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Dear Experts, I'm studying a CAPA system requirements. Suggestion is to use JSD where workflow needs to follow 8D (https://asq.org/quality-resources/eight-disciplines-8d) and 4M1D industry methods. ...
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Hello, We are using cloud hosting. I am trying to setup the approval process in a workflow in Jira. Based on the document online, I need to associate the request type to the issue type, but p...
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