Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I am new to Atlassian and looking for help on configuring SLA. Requirement: We are trying to setup an SLA (basically a OLA for internal teams), wherein we are trying to track ti...
-
Hi, I am new to Atlassian and looking for help on configuring SLA. Requirement: We are trying to setup an SLA (basically a OLA for internal teams), wherein we are trying to track ti...
-
Hello, I have a Jira Service Desk and several Jira Software projects and when I am in a Service Desk ticket and I use the Create Linked Issue option/form, the fields are different than when ...
-
I installed the on-premises version of JIRA Service Desk and created an admin user. After changing the password for the admin user, I could not log in. After resetting your password, you will not r...
-
After selecting "Agent selects" option under the "Approver field" on the next gen project workflow, my agents are able to change the status to "Waiting for approval", but can't select an approver fro...
-
Hi all! I'm currently using a plugin in my Service Desk called Project Automation for Jira Service Desk and I'm having an error with the following rule: When field value changed - Request particpan...
-
Hi, I am getting below error {"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.","description":"Field 'description' can...
-
Hi there, we're getting an error message when we Save a translation in our Service desk project. "We're having trouble communicating with you. Wait a minute, then try again." It still appearing aft...
-
In the automation settings of the service desk, there is a pre-configured automation step that will send an "alert" when a high priority service desk request is raised by a client. We would like to e...
-
Hi together, We are importing all users via Active Diretory sync. To ensure that our users have access to our Servicedesk Portal we created the jira Group - customers. Unfortunately the AD Import do...
-
Is there a way to prevent our customers from marking a ticket to solved for themselves? I have been ask to remove the buttón with that function from the portal, but I can't find that configuration no...
-
JIRA Service Desk is compatible with Salesforce and Zendesk This is a query from our clients so that they can connect their Salesforce and Zendesk with PPS Jira Service desk system. Is it feasible ...
-
How to add "time in status" (as a time range not the exact amount of time) as a condition to a rule.
Hello, I try to set up a rule in Service Desk to prompt customer for a comment when they did not respond in an expected time and to downgrade the severity automatically as a result. I want that a n...
-
I have connected and synced our AD with jira and the users and groups appear in Jira. But new users in AD are not synced with Jira, do not appear in the user list and cannot login. how can i...
-
Hi community, I currently have an e-mail address connected to our service desk in order to automatically create tickets. This works fine normally but today I encountered a case where i did not see a...
-
Hi We have currently set up Jira for our CWT support desk, we currently have two inboxes linked which in Jira are queues and they are Portrait and Online Support. Please advise and assist as t...
-
Hi, We have a Jira software self hosted server instance for our R&D department and recently we have a servicedesk self hosted instance for the customer support department. Manually I can ...
-
How to change the "From" name on Notifications sent from Jira Servise Desk to the Client
-
Hi, The company has provided me access to knowledge base article, however, I can't add or view the content.Please advise what process I need to do.Thank you. Please refer below the URL. https://be...
-
Dear Experts, I want to understand the pricing model and licensing for JIRA service desk services. We want to enable two of our projects (with around 10 users/reporters each) for proble...
-
You can click on an Organization inside a Project to see all of the Customers inside that Organization. Most have this format: [First Name] [Last Name] (email) But one is in this format: email...
-
I have a JSD project. I would like my customers to also be able to see a Dashboard but when they login, they are immediately directed to the portal. Is there a way to allow them to see the Dashboard(...
-
We have two service desks where internal employee (customer) tickets might reside. There's some confusion with ticket numbers created when a ticket is moved from one service desk to another. Is there...
-
I am using the field Summary to organize the name of issues in Service Desk project. Then a list of requests for customers on Portal are very repetitive. There are a lot of request with the sam...
-
Is there any reason why Jira Service Desk does not display any linked issues in the 'linked issue' column when there is a Jira Software linked issue ? In the issue navigator in Jira Se...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 9 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 18 hours ago | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |