JIRA SERVICE DESK- FREE ACCESS WITHOUT SIGN UP

[Hokali_Project]

Hi,

I've just set up my Jira Service Desk Portal. The problem I have is that I can't eliminate the signup option before each new customer wants to open a request. How can I open the service desk and just request an e-mail for every customer that opens a ticket?

Thank you so much!

[Angélica Luz]

Hello Hokali,

Welcome to Atlassian Community!

It's possible to allow people to create tickets without logging in on your site. With that said, the portal will be public, so anyone on the internet can find the customer portal and see the request types.

For that, please go to Cog Icon (Jira settings) > Products > Configuration. On this page, you need to allow customers to create their own accounts and to send requests without logging in. 

After that, go to the project that you want them to create tickets and click on Project settings > Customer permissions (if it's a next-gen it's Channels > Customer permissions) and allow anyone to send requests without logging in.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Petr Sezemský]

Hello, this is precisely what I'm looking for, alas, it appears I've come 2 years late - any idea, how to set it up with the current version? :-) 

[Nic Brough -Adaptavist-]

Because you want the data that you have a customer.  If you don't have an account, you can't report on it and your customer can't have access to their own stuff because you can't know who they are.

So you can't eliminate sign up - you don't want to either.