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Jira Service Management
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Boa tarde! O cliente me enviou uma imagem em anexo, e só fica aparecendo a mensagem Failed to load, e clicar em Retry não funciona. O que pode ser?
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Why does the First Response Time Breached Report only show bugs created from the previous day? I created a graph based on the SLAs: * (120h) type = bug and priorty = low (24/7 calendar )def...
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We are seeing the issue reported here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Why-am-I-receiving-GitHub-API-deprecation-warnings/qaq-p/1404226 but our Jira instance is cloud...
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What might be causing this error, "circuitbreaker 'media-api-client' is open"? We are unable to open, upload, or download files to our Jira Service Desk (Cloud) application as of a few minutes ago. ...
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When we try to paste a screen shot or attach a document to a ticket we are getting a message that the screen shot failed to load and given the option to retry or delete. Anyone else having this issue...
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Hi! Is anyone else experiencing issues when trying to attach image files to tickets? Nothing fancy, just small jpg or png's. A coworker said they were experiencing an issue and sure enough, I can rep...
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Here are fields for the "Support" issue type: When I'm editing the request types in Service Desk and trying to add a field I don't see the fields from the screenshot up above (marked red). Why ...
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I want to send notifications to different external users for different issues created under one project in JIRA
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If you create a new Knowledge Base article from a Jira Service Desk ticket, is there a way to get the fields from the ticket automatically into the Confluence page template?
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I have created two different request type, I want email notification should go to the different assignee based on request type.
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Is it possible to raise a request in Jira for another company and get the communication of that ticket in our Service Desk?
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Hi Does anyone know if there is a plan to discontinue basic auth on SMTP? I thought OAUTH2 was being introduced but someone said to me that there are no changes to SMTP Basic Auth. What ...
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Hi All, in some cases we are having an issue receiving the client emails (we don't receive client's email), while instead the client can receive our emails as normal. I'm providing two job reference...
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how to make Request type wise email notification
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how to make assignee field visible while raising issue.
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I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem? Here's the screenshots: Judging from this the...
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Hi, When the INGRESSCOOKIE expires before the JSESSIONID we get a blanc page when we visit Jira / Jira Service Desk. We did set our JSESSIONID and INGRESSCOOKIE timeouts to 10h. When a user logs in...
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When I am trying to retrieve some data using the JQL statement, the queues in the project shows an error (Internal Server Error). Can anyone help me what I need to do with it?
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I created an Atlassian account for my business but I used my name for a testing reason and I configured it, but now I need to change the site name, I need some support with that. For exa...
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Do any one know how to back date issue in jira service desk?
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Is there a way to add share with option while the customer is filling the information regarding the issue he is creating? Let's say: The customer fills the request and before pressing submit decides ...
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Hi everyone, thanks in advance! We receive customer support questions for our apps through email, and most of the time there's no issue. However, our apps are listed on the Shopify marketplace, and ...
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Hi, I am leveraging the new Project Automation in Jira Service Desk Cloud, and ran into a problem when configuring the HTML email reply template. There is a smart value that allows me to do ...
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632 views 1 0 Deleted user August 25, 2020
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