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Jira Service Management
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I'll start by illustrating my current flow of Support workflow: 1. Jira service desk ticket is being open the moment a user fills support form on our Application. 2. Ticket is created and app...
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This is perhaps two questions in one. 1) The issue I have is I can't search for customers (such as when opening a ticket on their behalf, and I need to select which customer it is for) by the organi...
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Is it possible to Share a ticket by default to an organization in a Project based on the request type (eg. Bug) as soon as it is created. Currently a customer needs to share any ticket explicitly by ...
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Hi. Are transitions global or by projects? In this Workflow from project X this transition exists: http://prntscr.com/uy0irf But in this Workflow from project Y I'm instructed to create...
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In Issue Type Scheme, the project "Afiliados" has the issue type "Service Request with Approvals". Please see: http://prntscr.com/uxzwx2 But on Workflow Schemes for this same project, the iss...
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We work with several suppliers who use Jira's service desk to manage tickets from us with regards to their service. Ideally i want all tickets, from multiple customer service desk accounts t...
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My workflow involves approval where only 2-3 people on my team can approve. Is there a way I can set it so only they can approve and move the status from pending approval to approved? Is the...
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Hi everyone, I am new to JSD and have an issue. When a user adds a comment to a closed ticket it reopens. When trying to put the ticket back in resolved status it only gives me the option to...
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Good Afternoon, I just took over as the main Jira service desk admin for the Customer Success team at my organization, due to an unexpected staffing change. I need assistance with simp...
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I am running into this same issue periodically with our clients. When we add a client to the Customers section in Service Desk. As far as I can tell I have no way to verify the emails are getting to ...
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Hi. I have two projects. One is a first line support desk (project A) another is another support desk that is linked to the first one (project B) All of my organisations and customer...
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We're currently using Jira and would like to stay there. I'm looking for a way to allow the end users whom have Azure AD accounts to be able to log into Jira to submit tickets. I've read ...
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We have been working on some changes that we made to our TEST Service Desk that are mostly cosmetic but with a few new fields to be added.. We are ready to implement into Production Service Desk. Sho...
467 views 1 0 Deleted user October 12, 2020 -
I have created a project automation where I want to send a microsoft team message into a channel when the reporter meets the criteria of beeing a customer. Tried out if reporter is a customer or repo...
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Hi team, good day~ Hope you are doing well! I have installed Jira service desk on my server a few months ago and it is working fine. However, after patching and the server was reboot last weekend, ...
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User wants to export portfolio roadmap into Excel. Previously it was working but currently it’s not working after upgrade
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...bsp; Photo > SLA problem In one of the logs there is atlassian-jira-log [code] {"succeeded":true,"goalTime":10800000,"elapsedTime":1025395,"calendarName":"24/7 Calendar (Default)","s...
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In our HR ServiceDesk users are not able to fill in the employee manager field as no drop down is populated, however when I test this I do see a list : Not working example = Working example
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Hi there, I have set up an automation in a way that when I reply to a ticket, and I do not get a response within 24 hour period, it will mark the ticket automatically as done. This work...
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I am the admin of a project within Jira Service Desk and I do not why, but we can not add any Organization to the Project or outstanding incidents and also when I try to change the customer rights th...
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Hi everyone! My question is about creating mouseover text in Jira Service Desk in the Cloud version. I know from searching that you can do this, but I am not able to get it to work. The team has c...
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We have already reached our mark but i have already deleted three people that were on our team and we still cannot replace our current team members with them.
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Is there a way to get a report on how many customers have created/signed up for a customer account in JIRA Service Desk over a period of time? E.g. 17 Customers created a user account in Septe...
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Hi team, Can I change the issue layout in the customers view. Currently all the fields that a customer fills in while creating a request are by default hidden in one section. Is there a way where i...
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Hi, How can I translate the options in a Priority field? http://prntscr.com/uxdnaw Thanks, Gui.
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