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Jira Service Management
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I don't seem to have the option in jira service desk to change the layout of the new issue view. I know where to look for this in jira core, but I don't see the same option in Jira Service D...
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Hello, Relative newbie here to Jira with an on-prem instance. I wanted to create a custom field using the Multiple User Picker type to create a list of approvers for a request type associated ...
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I was trying to set a work flow from Todo to in progress waiting and done. I have some how messed up the entire scheme can cant go back!
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Good afternoon, We have a service desk shared across multiple organizations. While there are some instances where we would like tickets to be able to be shared between them, that is not always the c...
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Hello, we have 3 severity levels (HIGH, MEDIUM, LOW) for our Service Desk and each has their own SLAs. In addition, we created a separate field which saves the initial severity. If we decrease the ...
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we are using JSD in the cloud. Is it possible to front end the atlassian url with a corporate one like: support.<companyname>.com? We would need the IP address for the instanc...
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Hi, I wanted to ask a question about Jira Service Desk Service SLA Agreements. In the current project we have 5 different SLAs defined, but in the tasks sometimes some appear and other times not, i...
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Hi all, we have seen our mail queue is full of errors and I need to know how can I short out the issue, how can I know the error or where this is coming from. I have added the more info to debug le...
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I'm looking for a solution where i can call rest API to get the data from other system and load dropdown with name values and once name is selected from drop down, other relevant field gets populated...
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I'm trying to make changes to the Start, Pause on and Stop conditions for a "time to resolution" SLA that has been set up. However, each time I save the changes and either navigate to an issue or re...
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Hi All, We installed the Insight Asset Management app from marketplace free version. In order to checking we created the sample schema , object types , objects , attributes and custom field....
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Hello, is it possible that customer fills some custom field using customer portal? In our situation customer must be able to add new date in case old date is exceeded. Is there any plugi...
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We do not want the users to see the welcome screen tour, when they login the first time. How do I disable this?
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Hi, Our company is serving huge amount of end users (100k+). They can report a bug via email. They can also report issue via 3rd party software, which is linked with our internal JIRA account and fo...
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Hi, Recently Filter on update stopped working after new look on Jira Cloud. I keep getting 'The option 'Nil' is not a child of option 'Outlook' in function 'cascadeOption' &nbs...
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i would like to send notification email to my customer on a daily basis till the set due date. how can i do that? another issue is can the email send to respective customer with the ticket num...
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Hi, I have set the status as inactive in user management via jira's admin login. But, the following APIs' return the active as 'True' even for inactive users. rest/api/2/user rest/api/2/u...
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Users (service desk customer role access) after creating the ticket in project, they are unable to unable to open ticket updates url in email. i have checked settings and not found issues.
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Hi Can the order of service desk notifications be changed? , From ascending to descending order from top to bottom
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I need to post a warning message inside a request type in the customer portal. Not in the customer portal or Help center, I need to put this message as part of the form inside the request type. Is t...
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I need to add the field "Priority" in the customer portal and if the customer select "Bloker" I need to allow another requiered field called "Justification". How can I do it? Is it possi...
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Hello, I have an issue and I cannot figure out how I can implement the following: Reproduction steps: 1. User will create an issue 2. User will change issue status 3. While c...
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How can we upload the terminal logs containing firmware and keys into Jira?
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Hello, I have an issue and I cannot figure out how I can implement the following: Reproduction steps: 1. User will create an issue 2. User will change issue status 3. While c...
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...!, -, typeof, (, IDENTIFIER, null, true, false, NUMBER, STRING, new, [ or { expected, . encountered."] I read thru many posts and documentation including this https://jamieechlin.atlassian.net/wiki/s...
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