Community resources
Community resources
Community resources
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Jira Service Management
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Hi. REST API returns user invalid error with some users when creating worklog What is a valid user ? How do I check if a user is valid ? How do I make a user valid? { "errors": { "worker": "U...
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Hi there, I have a question about setting Automation. After 14 days in Status "Done waiting for customer´s acceptance" we wanted issue to be transferred to the status "Done". Do you have any i...
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We would like to limit customers to registering a generic 'service request' Issue Type for all their issues, but then assign a more appropriate Issue Type following review by our Service Desk Team te...
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Hi there, Is it possible, somehow without using JETI/JEMH, just native features, to have non JSD customers / agents that reply to an e-mail of JSD, converted into internal comments? We have loads o...
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Previously, I could mark an epic as done in the expandable left-side column next to backlog. Then if I needed to "undone" it I could go Repors-> epic reports But now I see no such option on UI. H...
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Hello, I'm using JIRA issue collector to post issues from my application to the JIRA backlog. Our users of the application wants us to show the created JIRA Key after they post issues. Is there any ...
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So we obviously get notified when a customer creates a ticket and comments on it. But if they raise it as a normal request, then later on decide to escalate it, we don't get an email for that specifi...
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Hi there, We are a French company and we've just set up Jira Service Desk for English and French clients. We are nearly done with the translation of the client portal. We are just missing tw...
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Hello, when we write comments in the screenmask from changing the status or linking operations the default is always on public comment. We are on server with our Jira. How can I change it? (Ku...
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Hello, in our servicedesk project the authorization scheme is changed every day over night.There are no configured settings and only one project is affected. Does any of you have an idea?
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We currently use ServiceNow and want to migrate to Jira Service Desk. We have two use cases and want to know if we should be creating one or two projects. We provide both Product Support and K...
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I need to calculate an "incident duration" between 2 fields. I have access to the 2 fields, I am unsure how to calculate the minutes between
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Hello. In this article https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html#Configuringemailnotifications-emailaddress The part about Configure...
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When adding the widget code to our internal site and another test site, the widget was not displayed. It did only display the 'Contact' button but nothing else. Any idea why this might...
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Hi, I've changed the email template to portuguese: http://prntscr.com/v070zd And my site also has portuguese as default language: http://prntscr.com/v0719x But I received the email...
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Hello all! I have a Jira Service desk project that our team created, and we have the approvers field which is required. When a user starts typing a name, it doesn't populate w...
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For an especif request type, I need not to send the customer satisfaction survey.
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I have 2 projects. Project A has an automation that triggers a task to be created in Project B. Part of the automation task creation includes the fields (Assignee, Description, Linked Issues, and Rep...
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Hi. Is there a way to change this text here? http://prntscr.com/v05sd6 The translation to Portuguese is not correct, I need to fix. I already tried project settings >> noti...
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When I try to record a issue via API I receive: {"errorMessages":["Nós não podemos criar este item para você agora, poderia ser devido ao conteúdo sem suporte que você informou em um ou mais dos cam...
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I cannot get connect to the Atlassian Market Place from the Jira to find new addons ERROR/Results : No apps matching your search criteria are available for installation in your JIRA instanc...
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Our customer notifications emails look different than what appears in the template. The full URL is appearing next to the text that should be the link. When I receive a response from a ticket I post ...
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I am interested in uploading "how to" videos in Jira Service Desk. I would like to capture which users are visiting the videos and any other information (but primarily the former). Or, at the very le...
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Hi. Just to make sure I understood correctly: - Workflows are related to issue types, not to projects. It's wrong to say "The project has workflow X". The correct would be to say "The issue ...
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I'm looking for hands on training while I complete my courses to prepare for my business in the future of software and product design.
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 1:44 AM PST |