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Jira Service Management
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After upgrading to Jira v8.11.1 and JIRA Service Desk Application v4.11.1 the pages Customer Permissions, Language Support, Email Requests, and Satisfaction settings under Project Settings ...
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Ola a todos, Hoje temops alguns projetos com abertura de chamado por email onde nosso SERVICEDESK recepciona os chamados gerando um Ticket, minha questão é: Conseguimos no corpo do e-mail a...
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Hi It is possible to show the page url in the ticket, when the customer creates a support request through the widget. For example, if the customer submits a request from the widget on my website htt...
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To reproduce: - Open a ticket - Open a comment - Drag/drop a file to attach it to the case (in my case "Leadtimes.xlsx"). The file will be included into the comment as a link. - Send the comment...
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We would like, in our mobile application, to integrate our Jira service desk homepage and automatically login the user to it (as the user is already logged to our service). For that, we were thinkin...
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When I ask the support team a question I can see this: Where can I check the Server Version I'm using? Does it mean that I have to type the Tomcat version here or is it just the Jira version?
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We have a problem with using bundled fields on the portal. When we send Customer notifications we include ${request.details} so they can easily see what information was included in their request. W...
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Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
1,552 views 4 0 Deleted user August 27, 2020 -
Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
425 views 1 0 Deleted user August 27, 2020 -
...onnection.requestMethod = "GET"; //connection.setDoInput(true); connection.setDoOutput(true); connection.setRequestProperty("Content-Type","application/json;charset=utf-8"); connection.setUseCaches(f...
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Hi, I'm trying to integrate Jira with fresh service using automation. I wanted to add public attachment/s uploading each time to the ticket. here is the sample provided by fresehserivce. curl -v ...
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Yesterday I saw a post, that due to some issues, files could temporarily not be downloaded in Jira Cloud Servicedesk. However, E-mails with attachments that customers sent yesterday, are still unable...
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Hello Jira community, Would be a great help to share your insight on the below error message as trying to upload files in a Jira project, what is the cause of this error message? What c...
396 views 3 0 Deleted user August 27, 2020 -
hello, in the last 2 days we start to receive all the ticket twice to the system. we get one email to the mailbox but for some reason there are 2 tickets open with the same subject - one af...
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Hi All, Just wanting to know if anyone knows what the insight "show related objects" filter does in JIRA customer portal request. it doesn't seem to do anything? Cheers Brad
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My JSD project has 5 request types; is it possible to configure unique notifications, reports specific to each request type?
309 views 1 0 Deleted user August 26, 2020 -
Hi All, We are using Jira Service desk 3.16 and we want to authenticate via OAM (Oracle Access Manager) to logged in Jira. We want to save the user credentials in OAM. In our environment OAM ...
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Yesterday a user sent several requests via email to our dedicated Jira SD Cloud email address. For one ticket she CC'd in several others in the organisation. For this request she did not recei...
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Jira SD supports the ability to have issue comments updated simply by sending emailing to our support@ email address with the ticket # in the subject line. This feature has saved use a great de...
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The manager drop down had options for myself (an admin) but not for the 5 customer accounts we are testing with. Web search and poking around I can not find any settings the fix this.
471 views 3 0 Deleted user August 26, 2020 -
When adding property: jira.permission.comment.user value: false commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Port...
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We have created some queues for our support staff, using Labels and Components to identify tickets in the queue, but we are struggling to make a link with our teams we have created in People to the n...
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I was completing a Cloud backup, and the ZIP file had finished being generated. I was downloading the file to then push it to our S3 backup. But the file happens to be infected with Troj/Phish-HPX. H...
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I've been asked to set up a field for JSD that's only visible to certain people, and not every one of our helpdesk workers. I see that regular hidden fields only apply to customers. I'm wondering if ...
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| July 29, 2025 5:22 PM PDT | ||
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