Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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How do you configure this plug-in "com.atlassian.serviceesk.servicedesk-canned-responses-plugin" in JSD with universal plugin manager 3.0.6.
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I'm looking for a best practice. I have an agent who is going on vacation. What should we do if a customer replies to one of their tickets? I rather not re-assign all the tickets to...
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We upgrade JSD to 4.13.0 and we are using Jira core 8.13.0 the custom field is read-only in the portal and we can not drop down the list. The agent can update the field in the issue after creation....
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Hello, I am attempting to connect my company slack account to a specific Jira Service Desk project. We already have 1 service desk project connected to a different slack room, so that when a service...
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I would like to have the status option for the customer to be able to reopen the request after it is resolved.
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I started using Nex Gen projects in Jira SD and I created a project with 3 request types...it seems that Jira assigned workflows to the request types but Im not sure how it determines which workflow ...
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I read the support document, and there is a section around adding statuses.....except it is only relevant if you are using the Simplified Workflow. I am not using the simplified workflow... so ...
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I created the "forward" status, but I would like to have the option to send the ticket to the queue after that.
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There are a large number of 'default' statuses offered within JSD - but I can't find definitions for them. It would be helpful to know what the 'default definitions' are as it could suggest how they...
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Hi Guys, At this moment, i have only one way to add attachments on Resolve issue using this command: !imagename.extension|thumbnail! In Jira Server i had also the possibility to directly select...
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When we moved our JIRA Service Desk portal to the new design, the Field Help on a request type on the portal went under the fields as expected but it also shortened the length across to 21 characters...
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Hi Comunity, I have a problem when I try to create a field Label in the widget, I added the field Label in Request Types and i marked it how required Yes (view image request types.png) ...
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Hi! I am looking for a way to see requests according to different customers. eg: Customer 1: - request a - request b Customer 2: - request c - request d Now it is all bunched t...
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Hi, We start using JIRA and want to use our own company SSL certificate on the JIRA server (https) we have following files: .crt file .csr file .key file CA-bundle file We followed the instruc...
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Eu criei o status "encaminhar", porém gostaria que após isso aparecesse a opção para qual fila enviar o chamado.
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Hi everyone, I lost my custom field "address" in the issue screen. Its type is "Custom Google Map Field". When I click in "configure" link (righthand sidebar), the field is ok. Can yo...
1,023 views 4 0 Deleted user October 28, 2020 -
How can I make the executor see only their tasks?
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Hi Everyone, I "lost" the button "add attach" in my desk service ticket view. Can you help me to find it? Thanks
542 views 6 1 Deleted user October 28, 2020 -
How do I hide the customer view after opening a ticket in the "Escalate" and "Resolve" status
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Hi, Recently i had created a new Service Desk project, however, one of my costumer asked about the possibility of send the email notifications (created issues, updated issues) to an other email acco...
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Hi All, I'm having an problem with my issue queue where customers' issues in the queue are not displaying the organization they are assigned to. I've tried everything I coul...
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What we want to do is give viewable access to our knowledge base in the portal for customers to see. However, even with the following option on (screenshot 1), the customer is still seeing this scree...
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Pessoal, bom dia. Estou realizando algumas modificações na minha central do JIRA. Já consegui criar as categorias (tipos de item). Gostaria de saber como faço pra mudar a visualização de ícone...
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I have windows jira service desk 8.5.0 + MSSQL I installed linux jira service desk 8.5.0 + Postgresql. (clear) step: 1. create backup and copy data/attachmets to linux server in /var/atlas...
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I'm very confused here! I choose he billing plan FREE (there are 3 Jira service desk agents). I deleted one agent and wanted to insert new one but I get the answer all the time that "You've reached t...
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