Reorganize the top level portal servicedesk/customer/portals

[Neil Rafol]

We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor.  Can we move the Projects within the servicedesk/customer/portals as some are more frequented than others.

Thanks in advance!

[Angélica Luz]

Hello Neil,

Welcome to Atlassian Community!

The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, and the order may change from one day to another.

Currently, it's not possible to change that.

There is a feature request regarding the project's order in the portal:

• Ability to rearrange Service Desk project on the main customer portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica