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Is it possible to edit email template?

IT COMCOM
IT COMCOM
December 6, 2020

Hi, is it possible to edit the email template(About ticket opening, closing, etc) or change the language?

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Guilhem Dupuy
Guilhem Dupuy
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December 7, 2020

Hello,

You can send customized e-mail using Automation rules, triggered by the opening, closing, etc of a ticket. This mail can also include field values using what is called Smart values. 

You'll find here more information about smart values and there about automation.

 

Let me know if it helped,

Guilhem

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