Create issue from an email received failed

[BT - Paris]

Dear Team,

I have set up follow this topic but it's fail when I set up, please help me take a look on my photo and get back to me to resolve this problem. Thank you so much

[Daniel Ebers]

Hi Paris,

welcome to the Atlassian Community!

Although the info was missing what is failing exactly the photo does not look very familiar - assuming you are adding an email account for the use with Jira Service Management.

Please compare with the guide on:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

First start with the documentation here:
https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/

Cheers,
Daniel