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Jira Service Management
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I work at a SOC and I want to make a automation that sends a email to the "Request participants" with a list of all of the open tickets that are in the status "Waiting for Customer," but I also only ...
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...omparison return true. But Scenario 2: participants = {John, Pierre, Alana} cfValpart = {Pierre, John, Alana} The comparison return false. (Where it should be true) I have use to the f...
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I see road map items for confluence and software for meeting HIPAA and signing BAA's, but nothing for Jira Service Management, which is where most health care organizations would actually need HIPAA ...
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What add-on apps can I use for JIRA Cloud to send a custom email as replacement for Scriptrunner? In which I could send a notification that I can configure it on transition in Workflow.
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Atlassian Access uses a different billing model from other Atlassian cloud products. Atlassian Access is billed per organization. You will only pay once per each unique billable user in your org...
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As soon my ticket gets assigned, I need to add a custom public comment/mail to my customer/reporter - by the assignee, acknowledging the ticket. I've tried using automation for jira, but it only has...
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Hello, I am facing problem with the left navigation menu items in service management. Whenever I click on any option from "Project Settings", it redirects me to "Issue" page for some option. How to ...
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Hi, Atlassian. We want to provide direct url to our customer. When I create project in project configuration, it seem to possible to connect direct url using url text box. How to connect to...
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Hello everyone. After account registration, domain registration I was redirected to my domain page with button Download App. I’ve downloaded this app, opened it but when I try create new p...
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Hey everyone! Please tell me about the following question: 1) the user sends an email to the address specified in our service desk; 2) based on his letter, a request is created; 3) is it possible...
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Jira or ?
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How to get a list of users are accessing from mobile app
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I want to create an automatic answer fot the issues that are created in no labor days or in hours out of work. I know how to create an automatic answer, but I dont know how to make que SQL for get t...
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I have a few issues that can not modify the value. I have permisions of admin. And this problem is only with a few issues. For example, for this issue SDEC-2121 The field organizations is not visi...
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Hello everyone, I have an issue that not every email that I receive in my email account is being redirect to Jire service management. How can I solve this issue, where should I look for in gmail or...
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One problem my IT is constantly running into is stepping on each other's toes when it comes to replying to service desk tickets. Person one started typing, person two will send their reply whil...
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I am trying to pass multiple values through a custom field mapping. From what I seen in this thread, https://community.atlassian.com/t5/Answers-Developer-Questions/Mapping-multiple-values-from-a-cust...
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My use case: I have several internal service desk projects that I would like to allow employees to be able to submit requests and create accounts. I would like to set up a public servic...
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Does anyone know which Issue permissions in the permissions scheme controls the ability to edit the ticket type? One of my users can edit a ticket, but is getting an error when she goes to edit...
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I have 4 request types that I want to put directly on the main screen of the customer support portal, instead of making them click on "Need to raise a request?" first and then clicking on the request...
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Hello! I am using scrum and Jira for the first time and I have a question regarding the burndown chart. It seems to be tracking our progression just fine, but the gray "expected progression" line is ...
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HI All, For some reason, my JSD project (v4.6.0) has buttons (Share With Customer and Comment Internally) for comments instead of tabs. I'd rather use tabs, how can this be done.
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como posso gerar um link para que terceiros tenham acesso ao envio de um problema no Jira, a ideia é colocar o link e um site, onde nossos clientes possam criar problemas e chegue para nos dentro da ...
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how can I put in a gadget the number of days to resolute and the number of closed tickets together? It need be at the same gadget in my dashboard from Jira, Could you guys help me, please?
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I'm trying to build a JSM project with two teams, a client facing team and a dev team. I'd like both to have agent permissions so they can edit / update issues, but I want to shield the dev team from...
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| 29 | |
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| Subject | Author | Posted |
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| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |