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Jira Service Management
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me gustaría hacer un libro de proyectos donde destaque todos los proyectos más importantes explicados paso a paso para de ese libro poder entregárselo a un grupo oa un equipo que pueda desarrollarlo ...
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We have Jira Service Management on Data Center and Opsgenie. I've figured out how to create an incident in Opsgenie and get the Incident ID back from Opsgenie using ScriptRunner and the Opsgenie REST...
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Hi, i was trying to add customers to the organization which i have added in jira service project, but it is not letting me add more that 4 customer in one organization. Is there any way to add more ...
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Hi, We use Jira Server (v 8.10.0) along with Jira Service Management (which we have been using for months now, working great). Yesterday I noticed I had a pending update for APM (v. 4.3.4). I ran t...
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Hello, I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue. I am using group ...
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Hi, Basically we have a board that takes care of all customer issues. What I want is to be able to categorize them based on feature or problem. Just to understand where we need to focu...
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Hi, i was setting up my first Jira Service Management Project and we're using Jira Service Management Cloud and Jira Server. Is it possible to create a task in Jira from the request out of the Serv...
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We are planning to decommission JIRA Service Management (JSM) because it is no longer meeting our requirements. Is there any way to implement same functionalities provided by JSM ? Can we do that in...
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In previous versions of the Mindville Insight product, there was a plugin to display object attributes on confluence pages. Are there plans to make this available in in Confluence cloud to link...
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Is it possible to allow customers to attach a file when using the Service Desk Widget? Right now I only see the option for the customer to enter text about an issue?
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We use internal comments to communicate within the service desk team (roles - administrator and service desk team). These internal comments are also received by the developer. How do I configure...
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Dear all, I have an issue with Jira users; sometimes, I don't know why the user is inactive even though this person was logged in 3 hours ago. Has anyone been in the same situation?
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Hi, I am looking at subscribing for Jira Service Management Standard Plan for 25 Agents. All agents and users are based in Ireland. I notice that "Currently, only products with Enterprise plans ca...
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Greetings, I´m trying to configure a SMTP server on Jira and this doesn´t work. The problem is this one: AuthenticationFailedException: 535-5.7.8 Username and Password not accepted....
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is it possible to run a report requesting time to "done" and time to "respond" without setting a SLA in the project? Thank you in advance
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Hi there, Could you please advise how many time it will be needed for update of all SLAs, if I remove the field "priority" from my project and add fields "severity"/"urgency" with ne setting...
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How to get header response with scriptrunner groovy after executing REST API POST request with scriptrunner? I have a usecase; if an issue transitioned to closed status, Jira will send rest ...
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I need to create new ticket on Automation rules, but when I get the custom field from Json file formatted as: "Department": [ {"id" : "11", "division_id": "1", "department_name": "Talent"}, {"id" ...
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Hi everyone, I have very strange issue: the list in "Compoment" is different depending on the customer. For example let's say there are one customer xxx@gmail.com which is showing a list of select...
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Hello, I would like to ask, in addition to the two methods of payment for a particular plan, whether there is a way to pay by bank transfer to the account specified by you and whether an invoice for...
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HI, CAn anyone help me to change filter in insight Connected Jira issues Filter: Unresolved
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Hello, i'm pretty new to ITIL and Jira Service Management, tried to follow this article about setting up approvers Designate your approvers | Jira Service Management Cloud | Atlassian Support, h...
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Hi, I need some groovy script to help my jira send a sms notification when user created or updated or closed ticket in jira. I using scriptrunner. Is there anyone can help me? Thanks.
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Hi there I was trying to set the permissions for my organization's service project for the portal. The user are able to raise improvement request through the portal and are able to we their re...
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Hi channel, I have a strange case... This issue was create with a type of request with no SLA, then I change the type of request to a request type that the SLA is 4 hours. When I change, th...
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Atlassian Community Events
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| 22 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST | ||
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| January 24, 2025 1:44 AM PST |