Jira Service Management

Hi Team, I was reading the below publication from Atlassian: Jira Service Management: Projects vs Queues | Evaluator Resources | Atlassian Documentation My concern is: I am having different teams...

• cloud
• jira-service-management

Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts co...

• cloud
• jira-service-management

We are running a load balanced two server setup in Azure on Windows machines using a common Premium File Share The application is slow and the disk latency test: java -Djava.io.tmpdir=<inde...

• jira-service-management

Usually, when you fill out forms online, once you log in, the form will auto populate with basic information, example:  First name, Last Name, Address.  I want to get my Jira Service Desk t...

• cloud
• jira-service-management

 I'd like to setup a new help desk project for another product and would like to copy the current service request workflow and setup I have for our current service project. Is it possible to ...

• cloud
• jira-service-management

I am looking to see if there is a way to have a users manager be CC'd on the ticket they create in an company effort for their management to be "in-the-loop" for their issue.   Is this possibl...

• cloud
• jira-service-management

So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped.   I have three groups, employees, managers and HR/OPS and I w...

• cloud
• jira-service-management

Greetings,   I´m trying to send a mail to agents when SLA is breach but I don´t get it.   I also try to add a comment to the issue to notify by mail but this doesn´t work.   Can ...

• jira-service-management
• jira-service-management-server
• server

Hi Team, I have requrment to send email notification to group of customers when issue created in my Service management project. In that email I neeed to capture portal request URl, we have this wit...

• jira-service-management
• jira-service-management-server
• server

Hi Community, I would like the customer email to transition the issue from status "Closed" or "Resolved" to "Open". Since the active workflow did not enable to add a new transition out from status "...

• cloud
• jira-service-management

Hello Community According to the instructions, the object schema can be exported in Insight on premise. Unfortunately, I cannot find this function in the cloud version. Can the object schema really...

• asset-management
• assets
• cloud
• insight
• jira-service-desk
• +4 more tags...

Hi, We have a user that doesnt receive any notification from Jira since that we add that user on Jira. We already check all the settings of Jira for that customer and their are the same of all the ...

• cloud
• jira-service-management

Hello All, I am currently trying to set an automation that handles a certain usecase where the ticket has to be closed upon creation. My workflow involves a mandatory comment before resolving the ti...

• automation
• cloud
• comment
• jira-service-desk
• jira-service-management

Hello, I have an important question. Since my free trial period for Standard is expiring, I would like to make a payment by bank transfer, for this purpose I need information on which account to rel...

• cloud
• jira-service-management

Hi there me and my coligue are ad,mins for jira service project and he is not able to edit the issue which he created. I am able to edit as i am also the admin for the project but he is not able to ...

• cloud
• jira-service-desk
• jira-service-management

Hi there  I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in...

• cloud
• jira-service-management

Hi there  I was wondering is there any way to make people view the queues coming on jira service project except administrator. So they can view the queues, add comment  and votes but not a...

• cloud
• jira-service-management

we have a custom field and want to start a workflow based on the content. I have made a list of radio buttons. I want to let the user chose one of the options and then continue the different flow a...

• cloud
• jira-service-management

Is there an Ability to compare time attendance with time logging for HR usage. noting that I am using Tempo for timesheet submission.

• human-resources
• jira
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Greetings,   I curious if this is even possible, and if so how to do it. I’m trying to display the attributes of an asset when looking it up. Meaning when I’m looking for a computer using it’s...

• cloud
• insight
• jira-service-management

Hi, Our company works with several JIRA products, the same is used in several projects, the JIRA SD, is used a lot in Field projects, and we have several Field projects in production, we had a prob...

I am trying to do an Automation in JiraService Desk * Incoming Webhook * Create ServiceDesk Customer * Create Issue Here is what happens: 1) POST attempt #1 => Customer is created (but ...

• cloud
• jira-service-management

I want to create an Object Schema/Schema in Insights and use the field in existing project. I have Team Managed Project, is this possible?

• cloud
• jira-service-management

• cloud
• jira-service-management

With the old issue view, if I have a custom text field such as 'Contact' and I entered a name into that field and saved the issue. If I started typing that name, autosuggest would display that name f...

• cloud
• jira-service-management