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Jira Service Management
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Hi, Background: There are 56 projects. There are 7 engineers in my department. 3/7 of the engineers are having the problem I discuss below. One engineer/project lead is assigned to each project. 10/...
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Is there anyway to customize below "Find Help and Services" area in JSM portal. Make it smaller, bigger, relocate or change text inside? Doesn't appear there's a tremendous amount of customizat...
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Hi All, Iam able to fetch the field values from the insight and auto populating it to the that respective fields Where it's views as expected in the agent view . But unable to view it the portal pa...
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I need to create a workflow that allows for tickets to be reopened based on a custom date field. We have a number of situations where - We've done all the work that can be done now - a...
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Hi, I am using Deviniti Bundled Field with "Not Required" fields, but today it started requiring a value to submit the ticket. I am unsure of what to do regarding this.
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When the customer reopens a ticket that has been resolved, it is not possible to view it in the ticket queue. How to fix the problem?
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This is set up in our system. What triggers the email to the user? Moving it to 'done?' And do notifications have to be turned on? I ask this because they are all turned off and yet when a new issue ...
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Hi, I am using the JIRA Self-managed/Data center. 1. Can I know the exact date HR, legal, and facilities. templates will be available for Server and Data Center customers? 2. Are these HR, legal a...
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...alue "true" on field ISO8601. First week in 2021 starts 3th January, not 1st January. Please help, how can I change first start week. Thanks Maros
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Is there a way to find an existing Jira Service Management project's template type? We created a Service Management (Service Desk) project a long time ago and would like to create a second proj...
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I'm currently trying to publish an article on a Portal Page using Confluence. Looking at the Portal Page, it's narrow, with scrollbars and looks very narrow overall. When I create a table in Conflu...
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Insight populate one attribute (datetime) with the value from another datetime attribute plus 1 year
Hi, Is it possible with Insight Automation to populate one attribute (datetime) with the value from another datetime attribute plus 1 year? Regard, Marco
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I'm currently trying to publish an article on a Portal Page using Confluence. Sometimes the content of the article gets bigger and the whole thing gets harder to see, so I use the "Expand" macro to ...
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Hi, could you help me. How do I change the "Resolution" field to "Resolved" for an already open / closed demand, but the field has not been updated ..
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i have created groups suh as: 1- HR 2-IT 3- Accounting 4-Marketing as you know these groups are (departments and teams in my organisation) how i can assign a manager on each group so if lets say...
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Hi, Our client reported that he is not able to view some tickets in their customer portal. Others he can view without any trouble. The tickets are in different statuses and we are not able to troubl...
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I created a Kanban board however i am still unable to see my old closed tickets. There is no filter criteria i've used for this and also the option where it says "Hide completed issues older than" i...
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My Colleague has been trying to add me to a ITSM project created by him using JSM but i don't have either access or the option to try JSM for free. He tired inviting me to the project as well but no...
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Hi all, We have project that is set to fetch emails from our on prem Exchange server. Everything worked fine until Saturday when it stoped with error: Unable to find valid certification pat...
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When I inspect the code to see what the format of the default icons are within service desk, it shows me that they are SVG. When I upload a PNG is appears pixelated, so I want to upload SVG icons, bu...
648 views 1 0 Deleted user February 22, 2021 -
Currently all the Notification Subject starts from [JIRA] then Subject followed by the [Issue ID] Is it possible that we can change [JIRA] to our Company name [IJM] in the subject of a notification?
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When users create a ticket with an approver field they can not search for other users. As an administartor I obviously can. When the user types the full username into the approver field Jira det...
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Hi All, In my Service projects in JSM, how do I tell Jira to only send Resolved notifications after All Required fields that are required for the transition to be accepted are completed? Currently,...
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I work at a SOC and I want to make a automation that sends a email to the "Request participants" with a list of all of the open tickets that are in the status "Waiting for Customer," but I also only ...
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...omparison return true. But Scenario 2: participants = {John, Pierre, Alana} cfValpart = {Pierre, John, Alana} The comparison return false. (Where it should be true) I have use to the f...
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