Jira Service Management

I'm trying to build a JSM project with two teams, a client facing team and a dev team. I'd like both to have agent permissions so they can edit / update issues, but I want to shield the dev team from...

• atl-orange
• cloud
• jira-service-management

Hi Further to this, could you advise if it is only the tag that are used to determine the 3 recommended or suggested results>   The reason I am asking is that we are now developing a se...

I'm trying to list out tickets where in a particular custom field say xyz was changed to a value a or b within a time bound(something like startofday(), endofday()). Any suggestions regarding this wi...

• cloud
• custom-field
• jira-service-management
• jql

Can some one help me to input the correct JQL code for the daily ticket created. I want to display it on our dashboard hourly.   Thanks

• cloud
• jira-service-management

Hi everyone,  I am fairly new to Jira Service Management and was hoping that someone could assist me with nutting out the process/fields or kindly directing me to someone who can help. When ...

• cloud
• jira-service-management

Hi Atlassian Support,   I would like to ask how to create send a custom email using Post function under Scriptrunner app. It seems like setting up send notification post function is different ...

• cloud
• jira-service-management

When a new use do the self registration for a new service account (with Service Desk) I want to authorise before user account is created. The system should create user accounts only for authorised re...

• cloud
• jira-service-management

Is there a way that we can reply all to customer?  not only reply to the sender but reply all to customer that cced as well.    Thank you and look forward to hearing from you soon.&...

• cloud
• jira-service-management
• reply

Hello - Is it possible to sort/order items in a Jira Service Management queue by multiple fields? For example, if I want to sort by the "Job Priority" field first (highest to lowest) then by the "Cre...

• cloud
• jira-service-management

Can i get the reminder on slack when a P1 or P2 ticket is not escalated from Service Desk board ?    

• cloud
• jira-service-management

Let me start off with, we have both JSM and Jira Software.  We work out of both depending on your role.  Client requests come through JSM and our Dev team work on items through Jira Softwar...

• cloud
• jira-service-management

Hi, Despite enabling and disabling the email notifications, i cannot receive any emails. Can anyone help me?

• jira-service-desk
• jira-service-management

Hi, In Jira Service Management Cloud, I have defined a role and granted it Project browser role Is there a way I can allow the predefined queues to be visible for this role? Only a few fields are ...

• cloud
• jira-service-management

I'm wondering if it's possible to setup custom fields where if a customer selects an option from one custom field then it will display a new custom field in the form.    So example, we cr...

• cloud
• jira-service-management

I get a lot of issues generated from my customers datacenters. The issue description contains a table with information that I want to enter in custom fields with automation. The table can look somet...

• cloud
• jira-service-management

I'm trying to figure out if there is a way to filter a custom field from Insight Data. I can filter the custom field but I can't filter for the underlying data that is in Insight in that same table o...

• insight
• jira-service-management
• jira-service-management-server
• server

I'm totally new to Insight.  Is there a way for customers on the service desk/management portal to view assets assigned to them?  When logged in as a licensed Jira user, I can look up my te...

• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-desk
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hi, I am facing problem in accessing SLA page and for all the options from "Project Setting" menu. Whatsoever option I am choosing, it's redirecting to "Issue" page of Service management page. Any i...

• cloud
• jira-service-management

I have a request that can transition as Approved or transition to another status. The user selected Approved so now the request is in the Approved queue. However, the user should have selected the ot...

• jira-service-desk-cloud
• jira-service-management

Evening Where does the Jira get the information from (the first part) in notifications so I can change this... This is shared with xxxxxx Thanks

• cloud
• jira-service-management

Hi all,  Situation:  1. Issue is created as 'Service Request', JSM is set to hide SLA timer.  2. Issue type is changed to 'Incident', JSM is set to begin timer on Issue Created (can...

• cloud
• jira-service-desk
• jira-service-management

I would like to automatically inject data from the application into the request that's created by the Jira Service Management Widget. Information such as: ip address, user name, and other identifier...

• cloud
• jira-service-management

Hi, We leverage Jira Cloud and Confluence cloud across our business. All employees get a licence from Finance to Software Engineers. In IT we use Kanban Boards for our work flow and employees submit...

• cloud
• jira
• jira-cloud
• jira-service-desk

I want my customers to be able to get in their requests (opened by Jira Service Management Widget) without logging in. Is there anything that I need to configure in order to enable it? I'll just men...

• cloud
• jira-service-management

Hello how are you? They can help us. How do I display the first response SLA and solution SLA in the help center so that the customer can track and view this information. Thanks Hugs Wanina

• cloud
• jira-service-management