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Jira Service Management
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There's an error every time I try to allow my costumers to access the Service Management projects in Jira. The other problem I'm having is when I try to plan an issue for someone on my...
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Have Atlassian wired up any automation between a Jira Service Management project and Aha.io for feature request tracking and Aha updates showing the status of the Aha item and potentially from there ...
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Hello, I need to desactivate a field in my project. I'm not able to complete the field when I try to open a new story or bug, and also this mandatory field is not allowing me to create any kin...
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Hi Jira Community, It seems like the path to changing the layout of our Support Portal form has changed in Jira. I cant seem to get to the right page in our ASD (service desk project) as I once did....
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I had configured the Discovery app using Discovery -s and set the IP range; ex. 192.168.1.0/24 and let the Discovery agent scan my subnet. I knew I had 46 servers on this subnet. The Disco...
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Hi, We have been using Jira for quite some time for ticketing for our IT Support side of the business and love the product. I was just curious if anybody is in a similar boat or had...
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Hi, I have create a new workflow and resolutions with all status is Unresolved Now I have a added a Post Function for the specific 2nd last transition as below : The Resolution of ...
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We have some examples where JSM agents reply back to an @mention email, but their reply doesn't show up in the service management issue as a comment. These are direct replies and this only happe...
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How to redirect a request\issue\task from the project "Test" in Jira Service Desk to the project "123" in Jira Software?
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I am trying to figure out the best way to handle customer request both through email and the portal. I have restricted access to only my domain , but I want users to not have to log into the po...
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Currently, when a customer emails a request to the Service Desk email account, it is created and Issue Type of "Service Request",.. how do I change this so the Issue Type is created as "Incident"?
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I can't find any obvious way to do this. I'd rather remove an announcement once it's no longer valid than post a second one explaining that the problem (or whatever) is resolved. I can't find a way t...
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How to integrate JSD with Service Now, so that whatever comments we add on JSD gets added in the interaction in Service Now
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In a cloud premium instance and using insight custom field (type: insight objects) we only get the first objects in the field. Any search we do for other objects do not appear and we get the error "T...
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Now we are using Jira Service Management on Cloud for free 3 agents and we try to edit font style/size in CSS file but it's not effective. Pls, for your suggestion
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I understand that activity/comment collapsing is able to be disabled in JSM Server by setting jira.comment.collapsing.minimum.hidden=0 however i'm wanting to do this in Cloud - is there a way? I...
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I manage a team of subject matter experts that take questions by tickets. I want to calculate how many tickets they close per hour in a Jira report. I will use this for their performance ...
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I need to change the 'Reporter' field under 'Details' tab and according to Jira I'm not able to even though I have Admin Access, can you guide me on how to do it? Thanks!
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I have my project set to allow approve and deny buttons via email without the need to sign in, but all I continue to see in my testing are long URL strings for approve and deny
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I need to know if there is an add-on that allows me to set a transition screen in the customer portal so the customer can input or edit info in the ticket. The platform is Cloud.
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Problem: Is it possible to change the color of a part of a text description to red ? I want to customer to know not to share PHI and hence want that part of the description in the field to be in red....
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Good morning, We kindly ask for your support, because we are having some issues trying to add to our applications the Insight Discovery. We are following the process suggested by you but we are not ...
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Hi, we have the same Problem that Approver will get a Notification Mail about a new Ticket they need to approve but don't have access to that Ticket as long they are not directly assigned to it.
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I am using "/rest/api/2/issue" to create issue that is successfully getting created but i am unable to set the request type to a valid value, so that the ticket can be shared by the team with the Cus...
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Hi , I have created user groups and assigned few users to user group. But I am unable to assign a ticket to user group. My intention is to have groups like L1 ,L2 and L3 groups. If ...
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| June 18, 2025 4:57 PM PDT |