Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Although I'm set as an Administrator, and am a member of a team in Opsgenie, when I attempt to add a Team as an Incident Responder to a Service ("Select an Opsgenie team"), I get the notification: ...
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I rely on notifs within Jira to alert me about a comment or any activity on a ticket. However, if I have not been explicitly tagged on a ticket, I don't get the notification, even if I was the ...
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How can we get a demo session or a PPT of Jira menus and options ? Thanks Regards Maria Montez
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I am operating a blog in Confluence with a small number of subscribers so they can be notified of changes. I am also operating a Service Management system with limited users. Those users ...
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I have a custom field list of teams (i'll call it CFTeam)-- I am automating it based on the reporters field department it is auto assigned a CFTeam for issues created on the portal. Then it is sent t...
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Hi Team, I have disable the JIRA Drag and Drop Attachment Plugin after that while attaching a file i am not able to write a comment in the comment section. I move my cursor to the commen...
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Hi All, I have created a webhook and it gets triggered on create and update event. So whenever a user is attaching an Attachment in JIRA by either dragging and dropping a file or by browsing a file...
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I have create a Dashboard in Service MANAGEMENT and woluld like to give permisions to people with no licence of agent, only client of the portal, is it possible?
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To integrate with the Microsoft Graph API, we need to first get an access token. Can we store the result of one REST call in a variable to be used on a second REST call?
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How can I make a client within a project or organization see the assets of insight? Without accessin
How can I make a client within a project or organization see the assets of insight? Without accessing, I can only see them. is there any way? On server.
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I have a dashboard with the Filter Results-gadget. When I try to Approve a ticket via the dashboard, nothing happens. I can see that the URL changes, but nothing is happening, and the tick...
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Hi, We have the following behaviour currently ony with one user: When she creates a ticket, she is correctly set as the reporter but she doesn't get any comment notifications. When she goes into h...
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I need to create ticketing board in my running board. question do we have any ready made template can be used as ticketing system as like remedi tool or ALM
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In a service desk project there are 3 teams We want to turn off "Reply To Customer" for 2 teams only, is this possible ?
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Will automation for Jira allow insight fields to be used in the automation? I am testing the app and not able to add insight fields to an action in an automation. Is this normal behaviour? I...
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Hi, we are implementing the use of the Knowledge Base that is linked to our Jira Service Management cloud. Currently, we have set up 1 language (the default one) but we want to also help our custome...
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Hello All, We have a use case where we need to create a Jira (JSM) issue for every record returned by the IQL. We are unable to achieve these using the native automation available. Kindly provide a...
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.One thing what i See is we currently use Confluence to store the Documents..Whenever there is a Change required..we go to Jira to create a issue an run through a Workflow..This seems Little bit Diff...
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We're creating multiple teams, for example a Security Team and a Backup and Recovery team. I may be a member of both teams, but depending on the Team I want my alerts differently. I want phone calls ...
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Hi everyone! What I want is to be able to add people only to a project, but not to the hole Jira. Is it possible? Thanks!
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I accidentally uninstalled Insight for Atlassian Cloud. Uninstalled app Insight for Atlassian Cloud (com.riadalabs.jira.plugins.insight version 1.1.8-AC) I went to reinstall the plugin and I can't ...
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Hi, I'm getting below error... But I have specified the Project key. I have tried different version by replacing Key with Id but still same error message... What am I missing... any help is highly...
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Hello all! Need help with a specific issue I'm trying to solve using automation rules between two projects. I have created an automation rule for when a specific issue type is created in Projec...
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Hello all, I have a question about the options when creating tickets by incoming email. I have a mail address for a customer network on which status messages come in, e.g. virus scanner on a find o...
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Is it possible to display an issue while having the Details of the issue collapsed by default? I only need the details displayed if the user selects to show.
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |