Removing Priority field from Service Desk Portal Form

[Emily Swanson]

Hi Jira Community,

It seems like the path to changing the layout of our Support Portal form has changed in Jira. I cant seem to get to the right page in our ASD (service desk project) as I once did. I used to go into this project>scroll down on the left side to Project Settings and then was able to find where I could edit the request page for each of our issue types. 

I am trying to remove the Priority field from our service desk forms and cannot find it. 

[Jack Brickey · Accepted solution]

Go to “Request types” under project settings. Edit the RT(s) where you want to remove the priority field.

[Emily Swanson]

Thank you so much!