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Jira Service Management
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We have been using the create request via email for about 6 months now. We observed we may miss one email per month in JIRA Service Management, otherwise, all is good. We discovered this when ...
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We created an SLA for the Time in Pending status. Target goal is set for 40 hours and the calendar time zone is GMT-06:00 Chicago Working hours Monday thru Friday 9:00-17:00 (8 hr) W...
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Hi. I'm trying to create a new request via scheduled automation but I'm hitting an error when I want to add a component to transition the issue to the next status within the workflow. I don't know wh...
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Hello, Is it possible to have a graphic/dashboard which illustrates the tickets progress through the system. You know like when you order at Pizza Hut, it tells you that they are preparing t...
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We have an automated rule that creates linked ticket from JSM into a project for our developers. Now when they resolve their ticket I would like it to automatically close the JSM ticket- any ideas on...
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Hi! I'm a little bit confused. trying to use the Jira integration with Google Spreadsheet. I'm looking for creating an automated KPIs dashboard. I have a report in Service Management which shows Bu...
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Мне нужно чтобы исполнители группы (команды) № 1, не видели среди своих задач, задачи группы (команды) № 1. Или. Чтобы исполнитель № 1, не видел среди своих задач, задачи исполнителя ...
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In Jira Cloud tab, I want to remove Assignee and Reporter column, and add a custom field, like "hostname". Is this possible? How can I do this?
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I would like to understand how to add change request and task to the side bar for easy access to them. Thanks for your help
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Hola equipo! Tengo una consulta, administro y configuro Jira Service Management y nuestro cliente nos solicita lo siguiente: Quiere ver (Como se muestra en la captura) un ranking de clientes, j...
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This seems like a really basic helpdesk feature that JSM is unable to complete without creating a workflow/automation/transition. See image. User has responded to a ticket - a duplicate has be...
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Hi, I have an Onboarding project in Jira for new clients. For each new client an issue is created from Pipedrive to Jira. After the onboarding of the new client is done I want to copy this issue t...
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I need to generate a report that shows how many tickets that I am included as a participant.
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Hi! We have a problem with a customer portal on Jira v8.14.0 Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system ...
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Hello, I have the following use case: a support team would like to handle requests from their external client via their internal JSM instance. The client would like to create a single custome...
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Hi. Jira service. How we canide task for users from antoher team?
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Hi Team, I want to integrated JIRA Service Desk (Data centre ) version with Service now. Are there any add-ons ? Also is there any other way of integrating them.
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We have a group email set-up for a client support@xxx.com that allows them to Report a incident in our Jira. This seems to work fine. But can a group email set-up be used to view, comment, edit a t...
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Hi there, is there a way to identify requests of the same type out of different portal groups? The case: we have one portal group for CMS related issues, one portal group for another type applicati...
549 views 4 0 Deleted user June 8, 2021 -
Hello, I have setup some automation rules using the SLA Breached trigger. However I am prompted with random failure errors such as the below: As you an see, this has not been triggered by an i...
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Hi, We have requirement to show customers the request types available based on there groups or role ? We have different portal groups can we allow based on permissions for different customers diffe...
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The rule I'm trying to build is: When a support ticket transitions to status X Look for linked issues "Is caused by" Copy the fixVersion from the linked ticket to the fixVersion field of the supp...
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I have 1 project called 'IT helpdesk' and I'd like certain customers to be able to raise issues/ requests under this project. I also only want customers within the same organisation to...
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Want to try Jira Service Management out but cannot create any Project. Getting Error: We couldn’t create your project Something went wrong, please try again.
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