Automation

[Florencia Ferrari]

There is a way to create a ticket and, 30 minutes after, assign it to a specific member of the team if no one see it?

[Piotr Zadrożny _Eyzee_ · Accepted solution]

Hi @Florencia Ferrari 

Maybe that would work?

It runs every 5 minutes and assign all unassigned issues older than 30 minutes.

Piotr

[Piotr Zadrożny _Eyzee_]

Of course I made an mistake - in if statement it should be:

assignee=empty AND created<-30m 

[Florencia Ferrari]

Thank you for your answer! But is "ampty" or "empty?

[Piotr Zadrożny _Eyzee_]

Already corrected - it should be empty

It just search for every issue that does not have assignee field filled (so its not assignee already) and was created before 30 minutes ago. 

[Fabian Lim]

Hi @Florencia Ferrari

Another option that you may consider is the auto assign functionally with jira automation.  There are options for balanced work, round Robin and random assignments. Check this video tutorial on how to do it: https://youtu.be/hEh3MsoUxho

Regards