How to sync user from external Source?

[CEx Computer Expert]

Hello,

I'm new to Jira Service Management and I'm trying to evaluate whether I can sync/import customers from an external source.
As an external source, I would like to use an active directory or carddav to get the customer's data.

As customer's data, I need:

• Firstname
• Lastname
• Displayname
• Email
• Address
  • postal zipcode
  • city

Does anybody know how to configure that?

[Angélica Luz]

Hello @CEx Computer Expert,

Thank you for reaching out to Atlassian Community!

When it comes to Customer information, currently, only their full name and email are visible in Service Management. It’s not possible to add additional fields with the details that you mentioned. 

There are feature requests suggesting improvements for that:

• Ability to store additional information about customers
• Basic CRM functionality 

Please, click on vote and also watch the feature above to receive updates from our product teams.

On our marketplace, there are some CRM add-ons that may help you:

• Jira Service Management apps

​​Kind regards,
Angélica