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Community resources
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Jira Service Management
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We have a need to have permanent message display that informs the users about a knowledge based document they can review as new hires. Right now it is in the announcements banner, but this is not a g...
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I have created projects in Jira Service Desk (Cloud) based on the different departments within our company. I have a Project called Quality that lists (or should list) all of the different forms for ...
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I have 2 different projects. I need to share the customers, instead add one by one. Thank you
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Hello, we have poor functioning in one of our projects. Although we receive an email from a specific address in our mail account, this email is not converted into a ticket in Jira. Can you pls help ...
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Currently, my request type groups are displaying in a drop down menu above the request types. I have seen lots of images where the groups are displayed to the left of the request types.
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We migrated to the Cloud (from Server) with assistance from a vendor. I'm sorting through a LOT of post-migration cleanup tasks especially related to Service Desk / Service Management. This one reall...
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We are trying to set up the first-ever service management project and we are so overwhelmed by this and need someone who might be willing to give us a hour to explain some basics - we want to set up ...
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Which SQL should I use to bring the SLA related information from Jira Service Desk? We are using PostgreSQL.
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Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and t...
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I created custom field, user picker (single). When I associated the field to screen and refreshed the associated issue using screen, it's not showing up. There is already an existing user pick...
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when a customer comments on closed ticket via email i woud like the status to update to reopened how can i set this up? i tried it via Automation but did not succeed yet.
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We are using Jira Service Management for supporting our customers. Besides letting our customers visiting our portal and selecting the request types directly, we also want to enable our users to crea...
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I've gone through a 100 posts about date but can't work this out. When i GET from the API the date is in format 2021-12-01 but it doesn't accept it when using POST. Anyone know what format ...
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Hi, I have the problem that when creating a new ticket, the notification should go to three users, which has also worked until now. But since short one user gets no more emails from this event, the ...
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Dear all, We are using Service Desk customer portal in our company but at some points, user are able to reach the url ../servicedesk/customer/user/signup which then pops up a login page where user c...
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I am looking for the options to remove the "People" and "APP" from the top default tool bar for JIRA Service Management. Any known solution for this? Thanking you
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Team, When a requestor sends an email to our servicedesk by copying other to that email creted issue/request is automatically putting those other users as "Shared with" under customer portal. But wh...
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I'd like to add a 'system' field to this view for this type of request type (Fix an account problem), so that users don't have to type this, but instead select it. I'm guessing it's possible? I could...
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Create a date time field called In progress time stamp and capture time stamp ticket when it move to in progress status
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According to this article, there are a number of permissions a request participant can perform: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-service-project-and-software-t...
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Hi Team, In our organization people having the profile customer can't raise the ticket through portal. While they login to portal in billing detail it shows their count as user while they are custome...
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Is SECURITY & IDENTITY control for cloud tool Atlassian Access also covers Jira Service Management cloud. If not, what is the tool available for Jira Service Management, and which Atlassian...
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Hi Atlassian Community, I have used a personal external email account to conduct some "customer" testing of the project and the Portal. To my surprise, I am finding that it's impossible to delete t...
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Hi there We recently moved (May 2021) from the Jira Service Desk Server Platform to Jira Service Management Cloud (JSM) and through our migration we were advised that we can't use both SAML Single s...
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Hi Atlassian Community, I am an Agent/Admin in JSM in the Cloud and struggling with an issue. I have tried to add a secondary email account to the "Email requests" option under the JSM Projec...
Related collections
Atlassian Community Events
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| 30 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |