Migrate current Atlassian/Jira user to JSM Customer user

[Walker White]

There is a simple way in JSM to migrate a JSM Customer user to an Atlassian user.  However, I have a need to do the reverse.  We have an Atlassian/Jira user that I would like to migrate OUT of Atlassian/Jira to be just a JSM Customer account.  I want them to keep their existing email address. 

Given the touchy nature of emails in Jira, I am hoping someone has seen or dealt with this previously.  Thanks for your help.

[Jack Brickey · Accepted solution]

You cannot reverse it. What you can do is simply remove all product access under user management. However the still will have an Atlassian account.

[Walker White]

Thank you @Jack Brickey .