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Jira Service Management
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Our team gets emails each time an issue is created for our project. I have included a screenshot of what the email notifications look like. We use Urgency instead of Priority, so the email just says ...
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Hi everyone. I would like to know how I can disable the notification to the mail of the execution of a specific automation. In the specific case when I go from a Completed to Closed transition, sin...
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Hi all, I'm trying to create the ability to reopen closed tasks. It seems I can't do this while the workflow is currently active. This workflow is currently attached to just one project. ...
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Hello - we're looking to add a few hundred organizations to a few of our projects, and I'm wondering if there's a way to create and/or add organizations in bulk rather than typing each organization m...
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I am uploading a csv file where the status field needs the status id to accept each issue without error. Is there a simple way to get a list of the built-in statuses with their assigned status ids? ...
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The description field, on the screen that presents the details of the request opened by the customer, disappeared. The field was available and suddenly it disappeared. I'm looking for a way to confi...
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I am wondering if/how this can be built within the advanced compare condition using boolean. I am attempting to change the request type of new issues when the description contains "missing" and "arti...
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We are currently looking into JSM as a ticketing/knowledge base portal for external customers. An issue we are seeing is that customers need to create an account in order to view their tickets on JSM...
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We have tested both Proforma and Insight fields and have found them to not be 508 compliant. We are in a position where we may have to recreate a large number of forms because we are now findin...
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Hi all! I have a question concerning email handlers in JSM. I have created 2-3 email handlers which automatically create certain request types in a JSM project. However, the body of the email, seem...
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Hello, I just wanted to triple-check that deleting a draft workflow only removes the draft. The published workflow will not be touched, correct? The warning seems to be clear but I need to be...
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Hey there! Anyone had this issue before? Custom time field in a Jira ticket is set to 20:00 or 8:00pm. When exported directly to Excel the times are reduced by 2hours. so instead of showing...
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Hi There are around 800 users with the Service Desk Customer role on our project. About 50 of those do not appear to be granted the Service Desk Customer - Portal Access security type. ...
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Hi Everyone, Is there a way to integrate google maps with Jira service management (Data Center) where users can select their location from the google map and submit the request?
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Hi, We would like to add all info of our customers deployment in Insight Asset Management. Then, when the customer creates JSD ticket, show the CMDB info related to this customer in the issue to th...
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Don't want a ticket to be created per mail when the connected email accounts isnt the main recipient
The connected email accounts on my project on JIRA Service Management is xxx@aa.com. How can I configure my project for not creating a ticket when my adress xxx@aa.com is in copy of the customer ema...
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Hi everybody There are demo-customers in my project that I somehow can not remove. Even when creating a new project, I can not get rid of them. The customer I created, I can delete. Example-custome...
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Good day! I am trying to search if there is any possibility to convert the wiki text that JIRA gives us in a comment to HTML. I mean: Using scriptRunner, I can check the text that a ...
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Hello, friends! Please help me with the question. How can ignore emails and not create issues in Jira Service Manager sent from CC? Expected behavior: if the email is sent as a copy to the em...
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...eturn a list of workflow schemes and their IDs, however this doesn't seem to be true for the server/datacenter version. So my question is: Is there any way to find out the ID of a workflow scheme by i...
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First A Requester creates request then Receiver receives the request. Receiver will give estimate time and send back to requester to approve, how much time receiver will take to resolve and when will...
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Is it possible to introduce restrictions (permissions) on changing the value of a specific custom field in the project?
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Hello, we have a problem with some users when it try to create a new ticket. When the new ticket pop up is open, these users see their account id and not their username. With the account id their c...
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Hi, I'm a JIRA admin trying to allow users to raise tickets via Slack. I wanted to confirm if someone with who does not have a jira account can create an issue via slack using the JIRA cloud ...
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| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
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| February 10, 2025 5:31 AM PST |