Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Hello, Looking for an out of the box or marketplace plugin to solve for the below problem. We need to be able to send an email to a distribution group (not a problem) and have any user who has acce...
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Olá a todos! Eu tenho um projeto, com alguns status. Nesse projeto eu tenho a necessidade de pausar o decurso do tempo "SLA". Exemplo: "Em andamento" > "Aguardando Terceiros" o periodo que o...
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We have some long SLA which really don't make sense in Hours. Is there a simple way to change the SLA to display in days?
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What steps need to be taken to allow all internal employees (Jira software users) to be able to generate service desk tickets?
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What all needs tobe done once an SLA is created. How do I make it visible on screen? I just cannot see it on screen...
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Hello together, I hope you are all well. I have the following problem. Until now, the status was always automatically moved from Waiting for Support to Waiting for Customer when we replied. Since y...
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Hello I'm not able to add user in project, I'm admin of project..
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Hello, 14 days ago, our license expired and we decided to migrate to the cloud. At the moment, we are using an evaluation license for migration purposes. Unfortunately, it seems we are not able ...
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Hi, does anyone have any experience what is the difference between InSight (I used now) and this new feature in Jira cloud ( Asset Management for Jira ) ? - https://marketplace.atlassian.c...
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As i see in the JSM the "Atlassian Jira - Plugins - Development Integration Plugin" is not installed/available by default as its a system Application components plugin, so now I want to install/uploa...
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Dear friends, after installing the ADAPTABLE Theme, we encountered the problem of not being able to remove "activities and resources" from the courses. We can create and modify them, but neither in ...
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Hello, I'm new to Jira Service Management and I'm trying to evaluate whether I can sync/import customers from an external source. As an external source, I would like to use an active directory or...
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Hi all. I would like to find out if it is possible to send someone an email an hour before the due date? I have a filed(Date and time) I would like to be able to send and email an hour before the d...
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Hello! I've come across the term "consent control checker" on one of your pages before (can't find it again...) and understood it to be a feature which enabled customers to consent to Atlassian supp...
1,312 views 1 0 Deleted user August 26, 2021 -
Hi Team, i want to change my domain usar name wii be same but domian name change
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How can we achieve that condition, i am moving from one status to another status. It's something a user decides himself by reviewing the ticket, You have to make sure that somehow he mention...
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Hi All, we use JSM of 2000 agents and currently there 100,000 tickets and most of them have attachments too. The space consumed by this is more and it is becoming cumbersome to manage a...
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Hello! I am trying to understand how the Jira Service Management and Raley Notifications integration work underneath the hood. I have not been able to find any details on this on your web. The backgr...
724 views 3 0 Deleted user August 25, 2021 -
Hello all - we're in the process of migrating over to Cloud but have a few items we are trying to navigate. Presently we use Extension by Intenso on Jira Server to hide certain request types unless t...
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I have setup an Automation email for Reply to customer comments. I am using {{comment.body.html}} to display the information added to a ticket. After adding an image, the email received will sh...
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I wish to filter a Ticket View view a Single List Custom Field called "Product" but it is greyed out. "Product is not applicable for the current project and/or issue type". However it does appear i...
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Hi Community! Is there any way to export all Jira Insight data automatically? Or by API?
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I would like to create a new Automation rule that transitions from resolved to closed after 3 days. I have created the automation that transitions to close but it does it automatically.
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Hello, I am running Jira 8.17.1 hosted on Ubuntu server. Whenever a ticket is created, I would like to have an email sent to a DL two whomever needs to know a ticket is created. Currently, if someo...
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Hi team, How to force approver who declines from mail or portal only to leave a comment when declining? Please advise
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