Jira Service Management keeps disabling

[xeroxxx]

Hello,

I had some problems with Jira Service Desk after the update to 8.19. It was displayed as "you got a license but its not installed." Installing resulted in an error.

However I did a complete reinstall and everything went fine (complete clean install, no LDAP, nothing, no restore, no data, version 8.20.0). I installed Service Desk and added my License. After a restart its "not installed" again.

Why does it stop working after some restarts and is set to false?

/****** Script for SelectTopNRows command from SSMS ******/
SELECT TOP (1000) [pluginkey]
,[pluginenabled]
FROM [XX].[dbo].[pluginstate]

___ FAILED PLUGIN REPORT _____________________

1 plugin failed to load during Jira startup.

'com.atlassian.jira.mobile.jira-mobile-rest' - 'Mobile Plugin for Jira Data Center and Server' failed to load.
Application context initialization for 'com.atlassian.jira.mobile.jira-mobile-rest' has timed out waiting for (|(&(objectClass=com.atlassian.servicedesk.api.ServiceDeskService)(objectClass=com.atlassian.servicedesk.api.ServiceDeskService))(&(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService)(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService))(&(objectClass=com.atlassian.servicedesk.api.queue.QueueService)(objectClass=com.atlassian.servicedesk.api.queue.QueueService)))

It has the following missing service dependencies :
&serviceDeskService of type (&(objectClass=com.atlassian.servicedesk.api.ServiceDeskService)(objectClass=com.atlassian.servicedesk.api.ServiceDeskService))
&serviceDeskService of type (&(objectClass=com.atlassian.servicedesk.api.ServiceDeskService)(objectClass=com.atlassian.servicedesk.api.ServiceDeskService))
&queueService of type (&(objectClass=com.atlassian.servicedesk.api.queue.QueueService)(objectClass=com.atlassian.servicedesk.api.queue.QueueService))
&queueService of type (&(objectClass=com.atlassian.servicedesk.api.queue.QueueService)(objectClass=com.atlassian.servicedesk.api.queue.QueueService))
&organizationService of type (&(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService)(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService))
&organizationService of type (&(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService)(objectClass=com.atlassian.servicedesk.api.organization.OrganizationService))

[Mayur Jadhav]

Hi @xeroxxx .

I request to raise a ticket to Atlassian Support in such cases.

Regards,

Mayur

[xeroxxx]

Hello Mayur,

thanks but these are "Starter Editions". They come without support.

Cheers