Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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I want access to more reports, specifically to any reports that can give me information or summaries using the time fields and not the story points. Is there a way I can get this?
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I'm wanting to send customers and invite email to sign up and join the customer facing service management portal. When I go to [Project Settings > People > Add] I type in their email a...
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Hi, When a customer create a request, this request will be qualify in one of the categories available on the portal. However, if the customer didn't qualify correctly its request, the support team ...
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how to increase the number of JIra Service Desk REQUEST search results? By default it gives 4.
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Can anybody tell me, why when I'm going to customer profile in project: I have this view above? Shouldn't be some customer page info, where I could change information about the customer, lik...
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Hello All, I have a form on my portal screen which has lots of fields. But I have one field called Application Name which is dropdown of checkbox, which has multiple values. For Eg. 20 value....
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Hi All, As per the documentation the max size of the file per attachment can be 2 GB. Currently i have configured 30 mb as the maximum size But i would like to know what should be the best pr...
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Is there somewhere we can modify the columns? We have a 'Created' column which shows when the request was created but we'd like an 'Updated' column and by default sort by this so it shows the most r...
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Has anyone in the Jira community ever had to interface their Jira Service Desk instance with the Atera Service Desk product? If so, can you please point me in the direction of any reference material ...
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I am creating a ticket from my web app via api. How do I pass an unregistered email as a requestor in JSON format. The JSM default form allows us to do so, I want the same functionality in my ...
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I have accidentally deleted the "Context" of a Custom Field so have lost all of the Dropdown options and data collected on this mandatory field in all of our tickets! I have read this but do not hav...
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Can our client have JSM Enterprise with Confluence Premium on the same cloud site?
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Hi Friends, I would like to get your idea of how JSM supports a SIAM arrangement. In details, if I get my external service providers work within our JSM environment, is there a special process to fo...
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The company that i work for is switching from Jira server to Jira cloud. Since the admin work will be handled by Atlassian does this mean that my company will no longer need Jira admins?
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Need to add a child issue to a focus area
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When receiving an email notification, these options appear at the bottom of the email: Is there any way to remove it?
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I migrated our instance into new servers as we are moving our builds from a DEV to a TEST environment. NO versions have changed, however after restoring my PostgreSQL database I receive a "Dat...
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I am trying to configure my SMTP but i dont have the button "create new SMTP" in the outgoing mail section, somebody know why i dont have this button? i am using Jira Service Management Cloud, and th...
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Hello, we recently migrated from Server to Cloud. Our goal is to have the least possible impact on our customers that is possible. Therefore, we are wondering whether it's possible to change the J...
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I want to provide a support option on my website and use Jira service desk for raise ticket and bug report, If I integrate Jira service in my website then is it possible to integrate via APIs and wha...
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In our service desk how do we set up a report to show issues resolved by team member who was assigned the ticket?
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Hello, We have created a"User Picker" in our Jira tenant. We have a service to trigger issue creation. How do we assign an actual user to this field? We have the firstname, lastname and email availa...
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Hello, Looking for an out of the box or marketplace plugin to solve for the below problem. We need to be able to send an email to a distribution group (not a problem) and have any user who has acce...
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Olá a todos! Eu tenho um projeto, com alguns status. Nesse projeto eu tenho a necessidade de pausar o decurso do tempo "SLA". Exemplo: "Em andamento" > "Aguardando Terceiros" o periodo que o...
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We have some long SLA which really don't make sense in Hours. Is there a simple way to change the SLA to display in days?
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Atlassian Community Events
| User | Count |
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| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |