User is Unable to Receive notifications

[Gabe Mallari]

Hello, I am an admin and it has been brought to my attention that a user is unable to receive notifications. I have confirmed through notification helper that they are able to receive notifications for ticket and I have also confirmed that their email is correct in both AD and on Jira.

Does anyone have any ideas in how I may fix this?

[Pramodh M]

Hi @Gabe Mallari 

Welcome to the Atlassian Community!!

Have you asked the user to check the personal settings configuration for the email

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications

Are other users also facing the same issue?

Then you should check with the notification scheme 

Let me know if you have any queries

If everything is correct, raise a Atlassian support ticket to troubleshoot the issue

Thanks,
Pramodh