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Jira Service Management
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It is not possible to use historical search for unresolved issues the operator condition resolution was Unresolved on (Date) is not working and as was EMPTY is also not working, it is n...
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Hello everyone, I would like to know if it possible to create a user story inside a Jira Software project starting from a ticket opened into Jira Service Management? I'm introducing this product in...
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Hi Team, [Didn't find any REST API's around customer portal creation, so asking here] I created a separate JIRA project and created a customer portal (with custom fields designed) in Jira s...
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Hi, We have a problem with duplicate tickets in the service desk, when someone replies to the ticket notification through the email (so they don't reply in the portal but directly to the not...
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...hat I clicked on Cancel by mistake. If my guess is correct, is it really true that JIRA does not ask the user to verify a Cancellation which would cause a large bloack of text to be lost?
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Is it possible to migrate Data from a Trial Cloud(https://atlasmaraprojects.atlassian.net) that's expired to my paid for Site (https://bancabc.atlassian.net)?
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Where is a possibility to rename notification sender? In global settings my server name is name of project, but to users notification about using issue come from the sender of the login type
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Hi everyone, As I'm trying to add the automatic method to create a ticket when we received an email with some condition. Then JIRA will create those emails as a new ticket. As I check ...
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Hey guys Having Insight configured, with plenty of objects. HWC-1 to HWC-300 In Jira automation, trying to make an automation to set an Insight object "Factory" on custom field 107...
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We want to restore Insight from DB backup of a few days ago, but to keep all other Jira related data. How can we do this? [we are using Insight with Jira software on local server installation]
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Hi everyone! I have Jira configured to allow ticket updates via email. Does anyone know if it’s possible to have only the latest part of the email body update the ticket? I don’t want the ent...
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Can a field be added to show the reporter email? I can see a tootip hovering over the reporter but if the email is too long it is cut off and only show so much of it. Ref: Customize requ...
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I am creating a Change request. We have 4 types of change requests. We have a requirement that for one request type, the value for the start date field for the Change should be 7 days from the creati...
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I am trying to run a rule that will auto-populate a custom user-picker field. Anytime an issue is created I want it to take the value of the reporter field (which I believe is itself a user pic...
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I am creating a Change request and we would like a banner to be displayed when the Change is in a particular workflow only. We have Draft, New, Scheduled Statuses. Our scenario as when we open the ...
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Have created an automation that posts a comment under specified conditions. The comment the automation posts contains an @username Should @ work when posted by an automation? The us...
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Hi, We use a google form to accept new issues from the public within our mobile app. Unfortuately, all the emails have the form owner's email but the reply to is the actual users e...
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Hi all, I'm a total newbie so forgive the basic question! If I create a new project that shares configurations of an existing project, will making a change in the new project affect the existing pro...
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I need some help, I am drawing a blank and I can't seem to grasp it at the moment. We use JSD for our internal org to submit tickets to our technical operations teams as the "gatekeeper." So...
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Hello, I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected. However, I'm not able to add a new organization - From C...
394 views 6 0 Deleted user October 1, 2021 -
How to sync comments from different project that was linked to each other. when there is a comment added in project-b it will auto comment on the parent ticket project-a
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With an Automation for Jira rule, 3 new issues are created when creating 1 specific issue. These 3 issues are linked to the trigger issue. But now I also want the 3 issues to be linked to each othe...
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I have an Insight custom field that is supposed to hold a lot of objects. I accidentally stumbled on Jira limit which seems to be 20 by default. Is there a way to raise or remove this limit?
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Hello everyone, I need to setup a standard helpdesk ticketing service for my organization. In a first short period of time I don't need to track ticket time resolution; I just need people to monito...
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