Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
After I migrated my service desk project from on premise to cloud, it's not sending email notifications when an agent add's a comment to a ticket. I've validated that "Public comment added" is...
-
Hi all, I've migrated my support project from Jira Service Management (Server) to Jira Service Management Cloud. I've noticed that the introduction text is not migrated. Not really an issue, but whe...
-
Hello All, I was assigned with a scenario of building up a support request form with a shareable link which will be having 3 or four options to select. Upon selecting an option , it redirects to a f...
-
Hi there, We have a need to move a ticket from Resolved to Closed after 3 business days if there has been no updates to the ticket. I can easily have an automation rule that closes after 3 days...
-
Hi we are importing data out of a mysql db to Insight. If the record is missing we make an update of a DateTime Field ("Deleted") and add the current date in this field. Now, since this record doesn'...
-
Site Maintenance Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atlassian Sta...
-
We have a number of people who submit requests via the backend system by using the Create button when logged in to an applications. We NEED all employees to submit requests via the Portal...
-
Quisiera saber si es posible y de que forma se puede configurar la opción de restringir a 1 o 2 personas el permiso de asignación de incidiencias, actualmente esta función la tiene todo aquel que est...
-
Trying to automate when a new issue is created within a portal, to clone a task onto another project
My team is creating a new portal to have customers submit requests through it. I am trying to figure out the JSON syntax in order to add a LABEL of "ISD" to each cloned issue, when creating a cloned ...
-
Hi all!! Recently I have received a request asking to add mandatoy approvers for an specficic request type. The problem here is not that I do not know how to set approvers, the proble...
-
We have a lot of internal users that make requests that our outside of our IT service catalogue. We would like to Move these requests to another project to go through an intake process and hand...
-
I have to believe there is a way that people can create forms that can then be turned into tickets, but so far, nothing we've found seems to work well, if at all. My question is, what are companies ...
-
My team is creating a new customer portal to submit incoming requests to our team. One field the customer fills out is 'Due Date'. We can't figure out the syntax for how to pull the due date informat...
-
Hi, I have two add-ons installed in Jira and I would like to know how to update the number of users regarding the invoicing. These are: custom chart and advanced export Thank you
-
Hi, we use JSM (server) to track Incidents, Major Incidents and Problems. The tickets 1st level can't solve, they assign to 2nd level groups of users. These users have a Jira Software license and can...
-
Jira Service Management
-
Рассматриваем ITSM решение для крупной компании (15000 человек). Есть ли официальные представители компании в России, которые могут провести персональное демо Jira service management, ответить на воп...
-
Hello, Is it possible to update an external resource (other website) when a Jira Service Management customer (with the Service Desk Customers project role) changes his password in his profile? And i...
-
I found the option to set properties for organizations trough the rest-api. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organizatio...
-
hello, we created a users for a service desk project, and this one should just control and answer the calls. It is an external person who is not a direct employee, only provides services to the suppo...
-
We are considering a move to Jira Service Management as just one of many possible options of similar tools. In researching options I have had some limited but less than positive feedback in terms o...
-
Hi Community, I am using complete premium Atlassian stack. now, I am trying to add insight asset management functionality to Jira Service Management as per the standard ITIL/ITSM. However, I am not ...
-
If I have several queues to deal with how to identify the isues that come in, can they be marked in red or in some way so as not to have to go through the content of all the queues to see if there ar...
-
Hi there, Is there a way to control the field configuration / field visibility for Sub-tasks. There are many CustomFields that are specific to certain RequestTypes, for e.g. CR_Approval_Group...
-
How can you un-archive an archived article from your knowledge base? I'd like to restore a bunch of articles that were archived but I can't seem to find how to do this.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 11 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |