Community resources
Community resources
Community resources
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Jira Service Management
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Good afternoon I need to make a filter that brings tickets from the previous month, being the time from 18:00 of the current day until 09:00 of the following day. I tried this one below, bu...
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Hi All, If anyone is good at the Automation rules in Jira Cloud, please assist me on the below requirement. 1. Tickets transitioned from Work In Progress to Waiting for client response, email shoul...
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Hi Everyone, I'D like to know, How May I simplify the Questions that we do for our clients in the Client's Portal? In this case, how can we ask a simple question, what about the customer's ans...
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Does Jira Service Management or Jira Software have the ability to report on multiple projects at the same without using JQL filters or an add-on? Meaning to use the built-in reporting features and re...
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Hello, Now our reminders for customers in JSM are sent from one defined user. We want to send them from different users (precisely from the ticket assignee). Is it possible to configure it somehow...
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I have a problem in the workflow, I leave permissions in the transition so that I can make the change, the custommer rol however I perform tests and from the portal it does not allow me to...
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Hi all, i don't understand why when i'm trying to change my web portal information for a project, it some times works (on out of my 3 jira service) and some time it doesn't I ...
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Can you point me to an API or approach that will return a list of customers in a specific service desk? I can get the customers associated with the organizations. I don't see any API that will ...
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Good afternoon! Please tell me why, after switching from the standard plan to the free plan (there are only 3 agents in the company), agents no longer see the created tasks in the project? When...
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Bom dia! Recentemente nosso time perdeu acesso ao Jira (free), não fizemos nenhuma modificação e nem adicionamos novos usuários. Alguém sabe como podemos recuperar nossos acessos aos nossos projetos?
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Hello! I'm looking for a solution that allows a customer to filter requests in the customer portal, and save this filter for future use. Which plugin can do this? Thanks in advance!! Antonio
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Dear community, Currently, our customers are already registered on our company website. And now we want to use JSM as our support backend. What solutions should we use: 1. Redirecting customers fro...
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Hi Guys, recently I am not able to download an app. Is there currently a bug? Btw Im organisator & site admin so I do have the rights. Kind regards
452 views 1 0 Deleted user December 28, 2021 -
In one Project created 4 board , but 2 boards taking same sprint name.
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Comments has been viewed by the agent but heven't been viewed by the related project users in Jira.
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Hi, After sub-task created, the email need to be send to a custom group. I configured in post-functions. And didn't choose the send attachment function. But in the email we can find some txt...
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How to make the online payment
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Hi there, i am having issues with my jira service management board where the emails are not received by service management board to create ticket. I have tried to login to 'Project Settings' > 'Em...
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Hi, How to move or transfer a project to a vendor/customer? Can you help me on this please Thank you
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Hi, when I used the language setting, I found out that there appears two option for Chinese. 1 is Chinese (China), another one is Chinese (Taiwan). This is obviously a very serious political m...
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How can the Projects gadget be configured to display more details without opening it? Can the information be customized?
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I have various portals used for different parts of our business and I want to make it so only people in specific groups see the support portals. Currently everyone in the company is in a company wide...
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Hi all, I have one specific requirement for which I am unable to find a way to fulfil, so wanted to share it with you and see if anyone has any idea or option that can help: Environment: Jira SM Cl...
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Once an issue is raised and set to specific status I want to migrate the issue to another request type. For example, once the status is set to Done in 'a. Create' Request Type, I want the issue auto...
411 views 1 0 Deleted user December 27, 2021 -
Hello dear community! Now, a sleepless night has passed that I spent creating custom fields to create different request forms. In the process I have discovered and learned many things, but there i...
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