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Jira Service Management
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Background We have used Jira Cloud for a full busy season now, and we are well aware of its shortcomings. We are trying to decide if we want to jump ship or continue the customization process to mak...
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I am considering modifying the default Service Desk workflow for one of my company's service support teams. The Jira Service Desk default workflow contains 3 "Done" statuses: Canceled, Resolved, and ...
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Hello, I am trying to write a Python script in order to pull in info from JSD tickets. Turns out that the custom field I am getting info from, I cant gather all the info off of it since they are Insi...
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getting message of violating the rule of max 30 SLA entries set by admin
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Can the “page forward” button at the bottom of the page in search results also be put at the top so that it isn’t necessary to keep scrolling to the bottom to go to another page. Please find below A...
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Hi, I checked this troubleshoot to find the reason why none of sent emails are transformed into requests, and there is no logs at all. I've tried on both atlassian and my company email. Pl...
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Looking for a solution to the following issue. We have server and domain objects in the schema as using this as our CMDB. We do not want to delete entries so keep them for future reference as they ...
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Good Morning, I'm trying to define an automation rule that will create an issue on a specific Jira project board depending on the Jira Service Management reporter's organization or issue queue...
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When a user replies to a JIRA notification email, a new ticket is created. How to stop it
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When a user replies to a JIRA notification email, a new ticket is created. How to stop it
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Hi all, is there any way I can add another collumn in JIRA ITSM Dashboard. For example I would like to add a collumn "Time" or "Date" ticket was raised? Therefore it will be easier for ...
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Hi All Good day, I am trying to create automation rules between JIRA Service Management (HR Project ), JIRA Business Project Board (Business Project) and back to JIRA Service Management. Pr...
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Hi All Good day, I am trying to create automation rules between JIRA Service Management (HR Project ), JIRA Business Project Board (Business Project) and back to JIRA Service Management. Pr...
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Adicionei um novo usuário ao Grupo da Empresa, mas, ele continua sem acesso ao Projeto, mesmo estando com as mesmas configurações / permissões que os demais membros do Projeto. &...
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Hi Team, How to send a notification to whole team when a ticket is assigned to a particular group? Scenario: In JSD when a ticket is create it will go to ques, after that manually we want to assign...
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Hi I have a user who's in the Administrator project role and in the jira-servicedesk-users group, and yet he can't edit/create reports. Do you have any other lead on how to fix this and give him ...
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The documentation provided by Atlassian is inaccurate.
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I need to show some reports on the use of insight objects. we're looking into using insight to track customer installbase. so i need to build a report where i can track apps & verio...
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Hello, is there a way to allow customers to resolve issues on their own in the customer portal? We're using Service Management Cloud. I found info that the feature is availible now but ...
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So we're building out our Insight CMDB (the new integrated one) and are looking for a way to define a unique key on an object that consists of multiple attributes. Right now you do have the ability...
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Hi guys, so i am having this very weird issue. We have a request type, its an RFC (Request for change). Now when our employee try to create this RFC, they get an error message Error ...
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We have four change request types. For one of the request type (Normal), we need a validation for custom date field (Planned Start Date) where there should be an error message if user tries to enter ...
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Hi Team, We are testing out JIRA Service Desk platform and we are on trial version of 30-days. We were able to create and setup the SD queue and tickets are being created when anyone sends an email....
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There are two CUSTOMERS within my organization that do not receive emails from: <helpdesk@myCompanySite.atlassian.net> Everyone else is getting service desk emails. These two accounts do...
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There is no option to activate SLAs like in the article: https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html Jira Service Management 4.18.1 Jira Core 8.18....
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |