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Jira Service Management
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Hi all This is my first time posting on this community. I am new to APIs and so far I have managed to get my script to pull the information I need relating to a project, what I am slightly stuck ov...
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In our knowledge base we have labeled the articles to show in the servicedesk portal, but it seems that it is not working, even the articles without labels is showing? We have as well achive...
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We have dozens of clients and frequently need to go on-site for service calls. We also need to plan efficient delivery routes for multiple service techs to ensure we make the best use of their time. ...
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no aws service management connector in jira managed apps
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Hello, is there any other way how to attach file to the ticket expect using the comments? We´re trying to connect another system to jira. By creating comment we activate webhook event for comment in...
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I am certain that I'm overlooking something really obvious here but I'm desperately trying to set the sequence of the fields on a transition screen. I just can't find anywhere that lets me do it. Has...
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Hi! We try to create a very simple integration for Microsoft Teams. The only thing the app does, is showing the ticket-portal as an embedded website. The app is running inside MS Teams on the left s...
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There are multiple project that uses a 1 email and each project has designated folder inside the inbox folder the plan is to create multiple jira service management project and all of these project ...
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One of the reasons perhaps JRACLOUD-70298 isn't being voted upon is that we can't vote on it? I find it hard to believe that this hasn't been included already in the offering, and the request ha...
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Alguém ja passou por este problema? Estamos com a pagina do service desk cloud(txtecnologia) fora do ar e isso está impactando muito. Nossos clientes estão reclamando e o suporte da Atl...
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Hello All, We have a bit of an issue with our Jira Service Management instance. We have everything setup and connected to our Azure AD. When people login they redirected to Office 365 which they use...
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Hello, I'm trying to edit an insight objet using automation, but it always says no objet to edit. I don't see a way to tell it what object to edit. How would you make this work?
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Hi! I would like to do automation for sending automatic message when the new ticket is created. Although, we have a SLA called "First Time Response", and it's configured to stop the counter wh...
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I need to add an additional workflow to a clients service desk, but the "add workflow" dropdown doesn't work as it would for all other classic project spaces. I went through all the usual steps to re...
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Hi the Community ! We are implementing Jira Service Management / Jira software / Confluence, both in their cloud version. We are almost done with our user portal but we have some questions regardin...
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When a new ticket is generated (e.g. employee sends an email to our IT help desk email address), Jira Service Management reports the new ticket and default changes as generated by one specific IT adm...
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how to do a bulk change and share tickets with a new user
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Currently improving out Incident Workflow and we are over zealous on our alerts so we do get duplicate issues sometimes. To simplify the workflow, from the 1st New status to the Last Closed status w...
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Hi Team, Is there any Jira service desk API available to bulk delete all the custom field options that we would have passed as drop-down values previously for the custom field? I could see below AP...
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Hello, Currently using the API to get the data of an issue. We are running into a problem where we have two Database Picker Searcher fields which return an ID value instead of the actual value...
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Salve, ho creato una tipologia di ticket " defect". Ora vorrei cambiarli flusso di lavoro ma non riesco! Mi ha messo quello di default Jira e non riesco a cambiarlo.
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Is there a way I can choose different views for the calendar? For example working week/today? The way I have it right now, shows too many days and I'm on a 12" screen, so being able to s...
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Hello , There is a project 'DGSM' set up & is being built .In the pathway of creating custom fields and assigning it to the respective issue screens , the field with the basic drop downs (having...
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Hi all, We are a software company and have an app we developed. We would like to integrate the JSM customer portal into our app so that our customers can reach out to us from in the app. ...
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Dear team, We have the support portal that we have recently activated, but the window to see the ticket details is not customizable. I have tried everything I could. We have four custom fields that...
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| July 11, 2025 4:42 AM PDT |