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Community resources
Community resources
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Jira Service Management
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How would you setup the Level 1 - Level 2 and Level 3? For example: Level 1- Level 2 would be a JSM project Level 3 would be a Jira Software project We would add a field Level 1/Level 2/Lev...
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After adding the License of Jira Service Management and trying to install it. The following error message appears: "An unexpected error occurred. Refer to the logs for more information." But the ca...
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Hi, Can someone explain to me why in my JSD portal it appears that I have duplicated accounts for same customers, both should be with one and the same email, but for one the email is visible, for th...
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I get an error "ug:4d9d9df7-414a-402e-967d-995c01586224" cannot be assigned issues. How can we figure out or map, that for which user they are talking about? Is there any API or anything that can we...
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Is it possible to select certain information in the content of an incoming mail, and add this info to a custom field and / or to the header in outgoing mail?
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Alguem sabe informar se é possivel adicionar a opção de avaliação de satisfação do chamado na tela do canal de suporte? Tipo: tem como deixar como uma mensagem automática, pra quando o chamado ...
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Hi Guys, I would like to set field help text or field information something like in below image, which will show up only when the user clicks on it. I know that it is possible to set field hel...
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Hi all, I am an admin for our Jira service desk. Is there an option for my portal customers to see only requests, created by them in the dropdown. Currently the default option for them is to see re...
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Hi there, I'm using Insight in an on-premise environment. The Insight version is 9.0.12 on a Jira version 8.20.1. From what I understand from the Insight permissions page, it is possible to apply d...
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Hi, We are using Exalate to sync issues between our JSM and on prem JS server. In combination we are also using some of our own development to access data using the REST API (rest/api/2/issue/...
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Any user having a valid MS Office 365 Account of our company and user license in JIRA can integrate Excel with JIRA SM. How can we control this access? Please suggest. Thanks in advance
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How can I reconfigure this to represent the right issue type colours for the Sprint Health Gadget in a manner that is supported by this gadget
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We want one set of users to access the function "Filters --> Advanced Issue Search" and one set of users to NOT access it. How can we set the permissions for this scenario? Please suggest. Thank...
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Hello Friends, This is my first request in this community, which says that i am new to JSM. My request is can we integrate JSM Incident Management functions to my SaaS Application? if YES what are ...
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Some of my customers would like us to provide monthly support tickets report, which including status (i.e. in progress, resolved...etct). I managed to created a queue but no export function availabl...
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Hello there, got quite simple request, but kind of struggling with solution. Lets say, we have: Object Person with attribute Company Object Company with attribute Person Is there ...
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We use help center which is pretty basic. But does Atlassian have comprehensive Community product that can be integrated with Jira Service Management. I am having hard time getting hold of anyone fro...
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Does anyone know if there is an existing form app that has the ability to reference Insight fields/data? Have looked into Proforma and Extension for JSD, but no luck yet. I know Atlassian ju...
3,438 views 16 4 Deleted user November 18, 2021 -
That such a community, I have a question and not if it can be done. I want to know if data can be filled with any element of the CMDB, for example from a computer extract the information of series, m...
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I am sure this has been asked a thousand times. I am a tech and working on a ticket and responding to others I would like to CC to the ticket and have that email go into the ticket. Right now ...
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We refer to the security advisory received regarding a critical vulnerability that exists in Jira Service Management. We would like to know what are the major security risks and if we can foreg...
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We use JSM and also use JAMF for our Mac inventory. Anyone know if the Insight JAMF integration will eventually be available for JSM Cloud? https://confluence.atlassian.com/insightapps/insight-jamf-...
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Hello Community, We want to migrate to Insight for Service Management from Insight Cloud (old one). Exporting works and I downloaded a .zip file. I followed this guide: https://support.atlassia...
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Se desea rescatar los datos de campos específicos. ¿Hay alguna funcionalidad de la herramienta o algún add-on que sé pueda utilizar?
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I'm in the process of integrating our Engineering team's projects with our Confluence knowledge base but am at an impasse. I'm unable to follow the tutorials online and can't find the "knowl...
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