Create dynamically named issue based on Insight object field and automation rule

[Deleted user]

Hey guys,

wer are currently setting up Insight and JSM and try to achieve the following:

In Insight, we will have objects with an expiration date, i.e. SSL certificates or licenses. We would like to auto generate change requests in JSM 30 days prior to each objects expiration date. These change requests (tickets) should contain the affected object name in the summary / description field or in an insight field.

What we achieved so far is an automation rule, that will query Insight with following IQL (objecttype = licenses and "end date" <=30d) and create a ticket with a standard text

"Certificate expiring - please check insight objects"

Is it possible, to query Insight via Automation and whenever an object matches, it will create a dynamically named or referenced issue like:

"Certificate "Webserver X" expires in 30 days", where "Webserver X" is the name attribute of affected object?

Thanks a lot in advance for any hint!

Cheers
Sascha

[Mark Segall · Accepted solution]

Hi @[deleted] - Yes this is totally possible.  It would look something like this:

[Deleted user]

Hi Mark,

great, thank you very much, hat worked perfectly!

Cheers
Sascha