Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Make description field in JSM Portal same as the filed when I create in project

Bot Devops Admin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 28, 2022

Make description field in JSM Portal same as the filed when I create in project

 

When I skip the portal and create an issue directly in the project page
At that time, like JIRA software, the description file can have many options, such as adjusting the font size and format, as well as directly pasting pictures with ctrl v, or attaching some attachments, which is very convenient for users.

But in the interface of customer portal, I configured description field, there is only one box for us to fill in text information, it is very inconvenient to attach pictures and attachments, of course, I know that there is an attach field that can be configured.

However, is it possible to make the field in the customer portal the same as the field when the interface was created?

W1.pngW2.png

 

2 answers

1 accepted

0 votes
Answer accepted
Brant Schroeder
Community Champion
April 2, 2022

@Bot Devops Admin welcome to the Atlassian community 

This feature is not currently available. You can vote on the feature request here https://jira.atlassian.com/browse/JSDCLOUD-9072

0 votes
Deleted user May 21, 2022

@Bot Devops Admin 

I used the JSM cloud too, and in the interface of customer portal the screen display like the below image :

 

Screen Shot 2022-05-21 at 6.54.17 PM.png

Try to configure "Renderers" of discription field in your JSM project's field configuration.

Choose "Wiki style renderers". Hope it's helpful to you.

Screen Shot 2022-05-21 at 6.57.07 PM.pngScreen Shot 2022-05-21 at 6.57.19 PM.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events