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Jira Service Management
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My Org is excited at the prospect of using Servicedesk Forms to guide ticket reporters with what we need to help. I'm having a hard time figuring out how to get that form input into a generalized fi...
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I am using JSM and i have hidden the summary field and set the default summary to "Comp Change Request". I have another field called "employee name" which is required to create the ticket. How do I g...
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I'm trying to understand the behavior of the following endpoint - GET /rest/api/3/user/search https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-...
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Dear Team, I have recently been added as a Project Administrator. However, I am unable view several options under the Project Settings. While I get an error "This project isn't available" when I cl...
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To start it off we're using the free version so I have no logs to view or troubleshoot with. We're only using this version with a single project and a single email processing agent that is atta...
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What is the relationship in Jira for the various dates Start date, end date and due date ? The name are self explonatary at first glance but how do they work in conjunction with the childs dat...
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Every work item in Jira has a "original estimate" which is basically the time that one needs to spend on a work item, This is work hand in hand with logged time and Remaining estimate = Origina...
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Anyone else using entity properties on users and can access it via automation? I have added properties to my user, but when I am trying to use it in an automation the properties comes back empty. The...
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We want to start out with a very basic configuration for our QS support email account where all messages filter through Jira using the "Simple ESM workflow for Jira Service Management" workflow: ...
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Hello, We are attempting to modify our workflow to force our techs to submit some sort of form or screen before escalating an issue to our engineering team. Our techs are using JSD and when our...
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I would like to use email requests to auto-generate tickets but half the emails we get do not need tickets. Is there a way to use a keyword (Jira) in the subject line to automate this process? If so,...
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We're using JSM for our internal IT Help Desk. Right now, customers (all internal employees) are being automatically created when they email requests in. If they go to the portal (through the ...
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I believe that this question could be already answered, but I haven't found nothing :( We are considering buying Jira Service Management for our company. The whole company is 250+ people. W...
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Hello - We have multiple people assigned to different request types for our customers. I've created a queue for each team member which lists their open tickets across all request types (see ima...
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Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similares...
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I have created an automation rule to notify me when any ticket in a given project is in a particular status for 2 weeks. The automation is currently set to: When: Status Changed If: Issu...
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Hi Community, Share your experiences or thoughts on a case like this: For example, there are a total of 10 Agents in the system. Each has access to its project. One of the projects has three Agents...
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We have a security group that receives security email alerts to a particular email. Whenever an email is received by the shared inbox (SG@ABC.com) which is not having an username of password, it shou...
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If Outlook does not provide a password for accounts in Airforce how do I integrate a project email to Jira Service Desk
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Hello, I would like to know if there was a way in Insight to manage snapshots of the CMDB's Config Items. For example, prior to a change, the version of an object is 1, some modifications are done ...
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An auditor's findings from a recent ISO 27001 infosec audit was that we needed to more actively manage the data and files held on Jira in terms of data retention. Does anyone else have experience of...
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Hi everyone, I have a problem with the visibility of the ticket, so I have a project in Jira Service Management about HR and I want to restrict the visibility of one of the tickets in my Project. T...
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Hi I'm trying to migrate our servicedesk project to the cloud but the migration always fails This are the error messages and I don't know how to resolve them ERROR HELP project-expor...
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Hello! We have a service project for IT ticketing, but when we go to Customers > Add Customers if we enter our own domain, the email doesn't arrive. If we enter and external domain the email arriv...
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Hi, First, I will try and explain what I am trying to achieve: We have a Jira Service Desk (JSD) where we log issues on behalf of our customers. We have one new customer who have their own JSD whi...
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| 29 | |
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| 4 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |