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Jira Service Management
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Hi. I have created an Object Schema which will be used for HR/asset management for my company. Due to the sensitive nature of some of the information stored in these assets, i wish to restri...
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I am wanting my Jira comments to notify our customers and for it to appear like a standard email to our customers. There are 3 items in the Customer Notification I can see that I would like removed.&...
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Hi experts :-) We have a customer (organisation), where when a registered user (customer) creates a service request. But, when doing so the 2 other users (customers) receives e-mail notifications, ...
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I am using Server JIRA and JIRA Insight. I am trying to set an attribute value using smart values i.e. {{object.Name}} or the referenced value {{object.Domain.Name}} in the Automation section, but w...
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Hello, i am looking for a way to automate a status change when my assignee clicks into (ie, views) the ticket (issue). I am able to set up automation when they add a comm...
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I currently am using an email to import issues into my project and create issue types from there. I want to use Automation to Add the Email/Name from my custom fields "User's Email Address" an...
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Hi, My support team and I are having issues with the Organization Jira required field. Theoretically, whenever a client of ours opens a ticket in our service desk, this field should be fille...
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Hi! We have an organization which includes all of our costumers for purposes of communication: An announcement we need to share is created as an issue and shared with this organization. However, it...
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Hello we are using Insight in our company and would like to create filtered screens with objects and their attributes. Imagine we have 2 object : service and component. Service is related to compon...
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Hello, I have the requirement to set up a user group in Jira Service Desk/Service Management of which the users can be assigned to tickets but can only add internal comments. Is there a way to achi...
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Hi We're running 2 service desks (an internal and external desk) desk under separate projects using Jira Service Management. Both projects have the "Customer Permissions" > "Service project acce...
3,601 views 1 0 Deleted user January 19, 2022 -
Hi, I am wondering whether its possible to grant an extra access or restrict access to some users to certain areas. What I am trying to do is, have only certain users with access level to a particu...
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How to set email notifications for new issues/requests/changes and comments.
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I have configured a blank screen for workflow transition, and add a Field has been modified Validator to make Field Comment should be modified during the transition. But it doesn't work. Customer st...
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I am using the Jira Service Management Cloud and have two projects with separately defined Workflow Schemes & Workflows: - GPSL Product Service Desk AEMC Custom App Support I want a di...
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Hi experts :-) We use Service Desk, and our customers receives the standard e-mail notification, when we reply back to them. The problem is, that is only the message we write they see, not the enti...
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I have a Jira field called 'Affected services' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in JSM but whe...
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1. how to add new columns in Request Form, say Assignee, Created Date and Due Date? 2. when user sent an email to Jira Service Desk project, new incident is created based on this email but body of t...
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Hello, I was wondering if it's possible to add a responder to a newly created incident in JSM through automation rules? Thanks for anybody that reply ;-)
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Hi, a customer of mine asked if he could see the created and last-change date in his ticket list. After one hour trying and searching we could not make it- this tool is a beast :) So can he do it o...
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Hello, In our Jira platform, we use "request types" for customer-created requests. For these request types, no problem for email notifications to customers. On the other hand, internally when we cr...
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Hello, Yesterday somehow Email request possibility disappeared. After I added email request as one of issue types, everything went back to normal. But in the meantime, when our customer wrote lette...
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Hi team, We are trying to add Form "New Employee Onboarding Request" template under HR. After adding we are not able to save it, please let us know if there is any issue or this template is...
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Hi everyone, I want to show different checklists(created by using plugin) based on the request type selected. Is there any way to achieve it? I know we can do it by using context bu...
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Does anybody here knows how to make the expand=names work (Cascade JSON File)? Like the one from this picture. I wanted to know how to call a field from my project and somehow hovering over the items...
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| October 27, 2025 8:46 PM PDT |