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Jira Service Management
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We're using SD to have customers certify that they've completed a process. We need to set the target count at the total number of customers for the project. The goal is to show a percentage complete ...
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I have a summary page with a page properties report showing details from the page. Some of the Jira links do not show with the image but as the hyperlink even though they were created in the same wa...
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Hello, We have realized that in old issue view we had a tab in the right side of the issue with all past and ongoing approvals. In new issue view the tab is missing even when field is correctl...
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Hi, All our company users have jira software license, but only various amount have Jira Service Management Agent license. Now of these Jira softare users are actually using Jira Softwar...
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I have installed the Jira app on my mobile phone, but I don't have access to my site. Do I need to configure something in my environment?
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Hello, experts: I'm doing an external app using .NET Core that integrates the Jira portal on it. Because <iframe> are out of discussion, I tried to do it using Jira API and oAuth2 authenticati...
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Hi, good afternoon. I've been having trouble while trying to set up the ticket creation down on my JSM portal, from a mail. I attached the error image here. We can enter the mail, but it does not ...
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Hi ! I had a request from a manager who wants to be able to see, from the portal view, all the issues created by his team. Both of them have only access as ServiceDesk Customer. Is there a way to d...
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Hi, Is there an option of highlighting/colouring a custom field? so its more visual for the reporter? Thank you
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Hello Community, We saw in a jira project that they have a request only to share web links to manuals or drivers, how can I create this type of request?
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We do not want ticket creator/reporter to be able to add themselves as approver in the "Approvers" user picker(multiple users) field in JSM. I checked somewhere that this could be possible using a s...
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Is generating an internal comment when adding attachment to issue without comment - normal current JSD/JSM behavour? Just moved to 4.13 and found this. Theres a bug https://jira.atlassian.com/bro...
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Se requiere sumar el valor de una campo de varios tickets para después mostrarlo (de ser posible en un gráfico)
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Hi, Thanks to the positive community response to my question yesterday, I'm going to chance my arm at another... We are on the FREE plan. In Service Management, when I close a case (Cancelled/Reso...
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We are using jira and service desk to create user issues (included ProForma) Is it possible to make requests visible to special groups of users? example: A normal user sees different type of reque...
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In this article it says that I need to go to admin.atlassian.com, select Settings > Emails but I don't have Emails in this menu, despite having maximum admin organization priv...
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Hi all, I've recently setup the Desktop Central (on prem) application from the market place. Everything is green and Desktop Central can see everything (as can Jira to desktop central). The issue I'...
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i have all configured and error is stil present. On MX toolbox everithing is green and DKIM is working. on https://domain-check.atlassian.com/ i got failed the veryfication
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hi From what i can see on the community boards, there are ways of doing this but all seem to require 3rd party add-ons. Is there no other way of setting a simple +2days to the due date on a ne...
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Hello community, we operate an internal help desk where most of the customers are licensed software users. This seems to lead to the weird behaviour that comments coming from those licensed customer...
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We are using Jira Service Desk to take questions from our Pre-Sales Team. Individuals seem to not be able to view requests sent by others with the same email domain. Unfortunately, I cannot draw ...
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Hi, I have to add a lot of customers to three different Service Management projects. What is the best practice to do this?
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Good Morning to all of you, maybe a silly but clearly an easy questions for most of you but drives us mad: We store open issues in a "review" state with a due date. As soon as the due date is reach...
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I have a question; at the moment we are using Jira Service Management (formerly Service Desk) (Server) for which we are receiving that we need to upgrade, but we are planning to upgrade to cloud...
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Below is an example and structure of an issue. It's possible to receive duplicates in the "Traceback:" section and I'd like to match and link the duplicate issues. I'm having trouble with the match s...
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| 40 | |
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| 29m ago | ||
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| July 29, 2025 10:24 AM PDT |