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Jira Service Management
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Hi I follow this instruction but I can't find velocity chart in company managed jira. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/ wha d...
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Hello, We are using Opsgenie/Service desk integration. Is it possible to enter an incident in service desk and see it in OpsGenie and vis versa (create in opsgenie and see in service desk)? Thank ...
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Hi All, I need some advise in here. I am looking for an addons in my Jira Service Management Server ed that can do timetracking for my engineers and has submit/Approved/Denied timesheet...
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Does anyone have an example of a JSON body that can be used to create a JSM issue and, within the same body, link an Insight object defined in a custom field? I cannot figure this out, I've tried mul...
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So I have a Request Type radial field that only exists in the form but I would like to capture the users selection in a field like Labels, but Labels is not available as a link-able field. I would l...
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Hi! Good Afternoon, For example: I have set up one SLA that counts my requester's time to fix the mistakes when he opened the ticket (information overall). The SLA stops when ...
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Good afternoon, I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an ema...
778 views 5 0 Deleted user March 29, 2022 -
Hi all, from previous installed marketplace Addons (which here deleted already), are still the user profiles of this add on visible. How can i delete them completely?
613 views 7 0 Deleted user March 29, 2022 -
Hi Community, I use Jira Service Management. Sometimes, after the Agent has solved the issue, the Customer writes - "Thank you." Who knows how to make the ticket prevent reopening if the comment con...
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Since upgrading to data center 8.22.1, when users attempt to sort the data in a filter gadget by clicking the column headers, the gadget freaks out and displays the search view. Any suggestions...
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Hi, I'm desinging a JSM form in the client portal and I would like to insert a field where the user has to point to a confluence page. Now we are forcing the user to paste the URL to a confluece pag...
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Hello everyone, Objective: When client submits a jira ticket, I would like to extract their organization ID from the organization name field in the jira ticket through an automation rule. I hav...
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We setup a new service project but are unable to create tickets when an external email address emails to our support email. In the email logs, we get a message saying "Signup is not currently availab...
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Case: 1. user starts from a link to create issue with init details, such as https://<jira_base_url>/secure/CreateIssueDetails!init.jspa?pid=12345&issuetype=7 2. clicks on attachment icon...
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Hi! Is it possible to send an authomatic respond to customer when they complete de satisfaction survey? Example Automated responses to feedback 5 Stars: Awesome! Thank you! We will make...
457 views 1 0 Deleted user March 29, 2022 -
Hi, I use the Insight REST API to send and retrieve data to and from my Insight application in my Jira Service Desk. To do this automatically I use some python script. For now I use basic authenticat...
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Hi all, All of my IT SD agents need to be able to move issues between Incidents and Service Requests because they're VERY often incorrectly assigned and this impacts how our SLAs work. So they NEED ...
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Hi, There is a way to integrate G suite to Jira service desk? my main purpose is to see what is the organizational structure of the managers from G suite when employe create new is...
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Hi, We are today using JIRA in our company for software development and as a raise a ticket system for support issues and it works very good. We have an order mail were several employees are work...
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Hi All, Testing Jira solution and when sending request from personal email, ticket is being created on Jira but when I comment on it, update is going to my work email (since my work email is regis...
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I have made a zip file export of our Insight App schema, but can't find a way to import it into Jira Service Management. We have a trial version of the Premium JSM. Insight in JSM is accessible but t...
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Hi Trying to show statistics on gadget by statistics type, but there is no updated by option Any solution for that? Martin
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Hi Have you had any experience using shadow groups when logging in from multiple domains? How is jira handeling the users in shadow groups? Since they are empty before the users sign in. Is it bec...
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Hi Everyone, I want a column in my help desk queue that shows the exact created time of ticket creation, currently only created date is being shown in that field. Please help me out.
4,803 views 9 0 Deleted user March 28, 2022 -
I have 2 Insight object/s custom fields. First field has objects selected and I want user to only be able to select these objects in the second field. I added this filter: Works fine in Jira: ...
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