Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We assigned account permissions to a jira project in use, and the original approval flow could not take effect. After cloning a jira order, we found that the permissions were in effect. why does the...
-
There has been some updates in the OAuth 2.0 (3LO) apps Earlier we were using https://your-domain.atlassian.net which is not working when we are trying to access the APIs using ...
-
Hi, I would like to know if I can rotate in the free package where the number of users is 10? For example, if I have 10 users and I remove one of them, can I add another in its place without changin...
406 views 3 0 Deleted user November 22, 2021 -
i want to integrate slack with my JIRA teams queue to notify with JSD latest updates
-
Cloud version of "ProForma: Forms & Checklists for Jira" is not availbale. When it will be released? Or how can I contact with vendor. Thanks in advance.
-
Suppose customer raise a ticket and after that they want change some of the field value of his own ticket. Currently it is not possible. is there anything changes required from admin side so that cus...
-
How about community, Does anyone know why the following error appears in Insight. Not if it affects when linking a CI in the ticket, it is duplicated, but only one option can be accepted.
-
Hi all, I have created a manual automation rule, this will be used to update existing tickets, however the rule fails to be shown in the automation section within the Issue. All I get is a ...
-
Is it possible to create different survey format under the same project 1 Create separate surveys for incidents and service requests. 2 Create surveys with multiple question types like...
-
I would need some information about Internal and External comments feature of Jira Service Management: In our environment 1 team is responsible to manage all the Service Requests. From custom...
-
I have created a custom calendar for just the weekend issue management (Friday, Saturday, Sunday). Does that affect the startOfWeek(), endOfWeek() functions? How so? And how d...
-
There is a Time tracking field in Jira Service Management / Project Settings / Request types. Is it possible to add another one as a custom field? We can use Number but it would be better a real Ti...
-
Just need to create a very simple report: must include the date of everyday and then for every employees the total time spent from Work Logs. Can't seem to figure out how with Report / Series. &nbs...
-
In Jira Service Management, we need to export to multiple PDF (one PDF by Organization), all the Work Log of a specific week. Each PDF need to include: All Work Log details (date, description, total...
-
I'm creating an Automation to assign new ticket to a specific Sprint (Claims detects for cosiderati) but that option is not available - can this be done?
-
When I extract the data on a excel spreadsheet the SLA column is not in a hour format, the cell is on general format. Is it possible to change that? So I can work with the data in Power BI. Thanks i...
-
We would like to setup reminders for equipment maintenance on specific dates and/or scheduled basis such as once every 6 months. The equipment is stored as insight objects so it would be useful if t...
-
Have anyone integrate Jira Service Management with SalesLogix?
-
Hi, I've created a condition on a transition that says 'Fix Version' must be populated in order for the transition to be available and execute. It works fine in that the transition is only vis...
-
Hello, We are migrating to Cloud and brainstorming different ideas on how we can make our JSD more of a "Case" ticketing system, instead of it being "project" based. We want our customer to open a t...
-
Hello good afternoon. I have had problems when trying to configure the creation of tickets in my JSM portal natively, from an office 365 email. I attach the error image here. We can enter the mail...
-
We have a Jira Service Management Project A which collect customer tickets. If we cannot resolve a ticket in Project A, we escalate by creating a ticket in Jira Software Project B, then link both tic...
-
Hi Everyone I'm working with a Jira service Desk projects. From the issues raised by costumers in the service desk, we create Jira software issues that are linked. There are some automa...
-
How would you setup the Level 1 - Level 2 and Level 3? For example: Level 1- Level 2 would be a JSM project Level 3 would be a Jira Software project We would add a field Level 1/Level 2/Lev...
-
After adding the License of Jira Service Management and trying to install it. The following error message appears: "An unexpected error occurred. Refer to the logs for more information." But the ca...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 40 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 30m ago | ||
| 34m ago | ||
| Sunday | ||
| Tuesday | ||
| July 29, 2025 10:24 AM PDT |