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Jira Service Management
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インシデント管理のエージェントビューにおいて、エージェントビューのレイアウト設定画面に設置したいくつかのフィールドが実際のエージェントビューで確認できない状態になっています。 こちら、理由など分かりましたらご教示していただければ幸いです。 以下に、ご参考までに「Location」フィールドが見つからなかった際の画像を添付致します。 1)エージェントビューのレイアウト設定画面 「Loc...
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Is there a way to update the email template for the notifications sent to agents? Since we use different queues for our customers we'd like to add the Organizations value to the subject line so the a...
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I have a new agent, who isn't getting email notifications when a new ticket is created. I searched the documentation and verified the settings and it seems like they should be getting emails, but sti...
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I want to force a resolution comment when a ticket is resolved. I have watched numerous videos, but I don't see how to do it. Can I buy a vowel? Vickistan
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What a year it's been for Jira Service Management. On the heels of the Gartner Magic Quadrant in September, we are pleased to share that Forrester named Atlassian a Leader in their latest ...
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We want to identify the issues that "Urgency" field has changed. We couldn't do this with JQL. Using the "Field Value Changed" trigger with Jira Automation, we can report when the Urgency field chan...
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How to export a report of active users for specific date?
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Hello, I am looking for the information regarding the GDPR as a PM. I found the information in the below link regarding the GDPR in JIRA which got my attention https://confluence.atlassian....
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We want to disable public signup as it creates a lot on new internal accounts in our system. We would prefer to only deal with registered users. What then happens to email from new users? Are t...
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So we have two clients and each of them is managed by the same person. I have added said person to both organizations within Jira. When it now comes to this person making a ticket o...
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Hello, I am looking to move a couple thousand issues into a new project. With that said, these are issues that are linked out to various places outside of JIRA. What happens to these li...
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We have tried on (Windows 10 , 11) chrome and Firefox but the icons don't show, screenshot attached. please assist. But it works in Mac and mobile browsers . Thanks, Sakthi
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после отправки письма на почту не создаются тикеты в jira со вчерашнего дня не приходят автоответы при обработке заявок на почту
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Hi, I want to create multiple automations for my service desk so whenever someone asks about creating a certain thing JIRA will automatically respond to the ticket. I've managed to set one automati...
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Hi Team, We have a scenario that we want to implement, when an SLA is breached then we want a filed to be visible and it should be compulsory to add value in the field. And if the SLA is not...
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We purchased the Jira Service Management Premium version, and I am the Site Admin role, but I cannot update my Full Name. It shows that 'Full Name is set by your admin'.
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I made Jira service management project and want to add 'enter' at Request form help and instructions on request type. for now, I only can write one line request form help and i...
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Hi all :) I'm having difficulties with our SLA settings. The SLA should only be applied to issuetype = Support. I have specifically set anything that does not = Support to have no target set...
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So I want to set up automation from JSM request. I would be using a select list (cascading) and based on the last value. Then use that value to equal a Jira Group in Administration Users & Groups...
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Hi team, Is there any ways that I can check if a jIRA form is using Proforma from service desk API? Thanks
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We want to create a request type in service desk to have user facing com.atlassian.servicedesk:sd-request-participants custom field. How can we create it ? Thanks
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We have a new Class for Updating various fields when the Issues Organization value is changed. Took some time, but now working a treat when we need to correct / change the organization. We now...
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Hi, My team is building a report based on some fields in Jira, We are having troubles with an specific field that was created, this field count the time a ticket remains open but only in cer...
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Sometimes I try to change the reporter email in a ticket created by a forwarded email by staff. The public user's email is there but I can't change the reporter email. It says No Options. How can I e...
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As of this morning, any time I try to manually trigger an automation rule, the rule just doesn't run. No record in the audit log of the rule trying to run. I've checked the permissions an...
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| July 24, 2025 12:26 PM PDT |