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Community resources
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Jira Service Management
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Hi, we are using Jira Service Management. A customer of us, tried to attach a .eml file to the ticket via email. In the agent view we saw an error message in the comment, that .eml files are inval...
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Hello everyone! I have a workflow with some transition and many types of queries for this WF. But I want to hide the transition for some request type. How can i do this? Maybe i can use "Custom sc...
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Hi, when I try to invite users to https://lletter.atlassian.net/ with an email that ends in letter.net (xxxx@lletter.net) for example, verification emails never arrive in their respective inboxes. It...
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My company just started to use JSM and main goal for the first iteration is to start collecting and tickets which our clients send to our support email. Our obvious setup includes email channel as a...
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I'm using approval feature in my status and source is Insight custom field. When I change the user in this customfield, approver user doesn't change. I can't change this through Groovy because this p...
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HI, we have customers accessing our service desk via the customer portal. We need to allow specific portal customers access to JIRA software as well as we use JIRA Software to track project related ...
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Is it possible too embed a google sheet in the customer portal, where users submit tickets. So, instead of filling in the description they can fill out a formatted sheet?
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Hi Community, I have recently learnt about automations, and was wandering if I could get some guidance. Our company uses Power Apps Canvas to fill out a form, and Power Apps Automate to send it to ...
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We don't have a proxy or load balancer. We set the session timeout to 900. We are receiving the message: "Error: The security token was missing or invalid. Try refreshing the ...
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We currently use an O365 mailbox as our helpdesk, so a couple people have access to that mailbox in their Outlook. When I connect that custom email address to my Service Desk project, what will happe...
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Our organization uses Jira server and within Jira Service Management we frequently move issues between our various projects. Is there a way to reset the business hour to acknowledgement SLA when the ...
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Is there a way a voicemail can be transcribed and then entered as a ticket?
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HI We have a number of 'dead' tickets that we need to close but do not want to notify the reporter? I would like to do this ticket by ticket and not in bulk if possible. Any ideas please? T...
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Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST. For this I wrote -> created &g...
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When setting up notifications in the notification schema, the single email address does not work. I want an email to be sent to my team when a ticket is submitted to my team's project.
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Is there an example about this article > https://developer.atlassian.com/cloud/insight/imports/workflow/ I think it is too hard for standart admin user.
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Hello together, I use Forms to create forms for our Jira Service Management and then provide the forms to our customers. In one form I use two date pickers from the Forms Fields (checkScreenshot) ...
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Hey guys. I have a text field in the Custom form Extension of which I do two validations: 01. Required; 02. Minimum of 5 characters. However, users are filling in with blanks. Would it b...
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...are team uses JSD and we are documenting in a public Knowledge Base and in private Confluence Spaces. We are using our knowledge base more and more (and we will create additional ones) and we love t...
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Hi, I'm wondering if it's possible to create an IF condition within Automation that creates a subtask only if a specific field contains a persons name based on a list of names that is inputted into ...
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Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.
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Hello, I'm interested to learn whether there is a possibility to integrate FreshService with Jira Software. Background: Is it possible that for tickets in Fresh Service an issue in Jira Sof...
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Using the form designer on Jira is okay and good it links to Jira fields for reporting but can you use a form on a different site (one that you can do more advanced/flexible things with) and post it ...
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Hey, unfortunately, I cannot find a REST-API-endpoint for creating multiple Insight-objects (does such a endpoint exist, where you can POST a Json-Array of objects to create?). So, I´m trying to cr...
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Hey, when you have different object-types with several objects in your object schema, Insight-Cloud won´t export/import the objects correctly back to their object-types. You can only put it in one o...
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