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Jira Service Management
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Hey everyone we recently switched to Insights for our asset tracking with our ITSM project in Jira. We had tested in in a sandbox and everything worked as expected. A former employee created the sand...
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Is there any guideline or Atlassian ITSM best practice , which suggests number of JSM Agents based on volume of tickets or number of active Customers in a Jira Service Management instance?
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Hello I want to show user about the courses and his status of courses as soon as he logs in to review his complaint. How do I connect this front end to each user detail who has registered on ...
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Hello, I am trying to determine a way to prevent my users from adding a specific email address to service desk requests. We have an email channel set up with one of my service desks. The email addre...
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Hi, I have one user out of our entire department with this issue: We use Jira Helpdesk to submit and fix tickets for our facility. Typically we use Chrome to launch and use Jira, but we have recent...
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Service Desk agents are automatically set as watches on any ticket they handle, is it possible to turn this feature off?
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If a User in Jira SD opens a ticket themselves and then closes it themselves the Jira SD ticket shows as being unassigned? and we have to go in manually to add an assignee but cannot add the assignee...
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Hello, I'm looking to create a project automation that upon changing the 'assignee' on a parent issue all the containing subtasks are then assigned to the same agent. After looking at the auto...
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Hi, can we set SLA according priority that customer/user set earlier on portal ? with same issue type like Incident. Ex : High = 10H Medium = 5H Low = 2H
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Hi Everyone, I would like to inform that we have enhanced the "Send web request" action component in A4J (automation) to allow users to select the standard Jira format for the issue data. Now, the ...
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The following Atlassian Page (Manage Jira Service Management customer accounts | Atlassian Support) depicts the option to enable knowledge base viewing access to portal-only customers as reflected in...
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Hi dear all and dear community admins, I have created a rule in Jira automation. I have two different custom fields Customers(select list(single choice)) and Customers Market Area (select list(...
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Background: The project setting has the "Customer notification" turned off and "Notifications" turned on. An issue is shared with two organizations (The users are having service desk ...
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Hi team, We often create new Service Request types, but since we have a massive amount of custom fields, we find ourselves removing all those non-needed fields one by one, with drag and drop. (we ar...
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Current date format is M/d/yyyy in the proforma form. e.g. 7 March 2022 translates to (3/7/2022) Can this be changed to dd MMM yyyy or configured in any other way? (e.g. 7 March 2022 translates to 0...
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Hey All, We've been using Autotask for some time but only the service desk and timesheeting elements. We are looking to migrate timesheets to Xero/Workflow Max but also the Service desk ...
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HI Team, We have attachment for Insight objects and that objects are shown in jira issues. for now we want Include attachment to the same insight custom field. Is that possible?
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Hi, I am new to Jira and taking small steps towards learning about it. I did a bulk migration of around 150 tickets from an existing Jira Service Management Project to a new one. Now, I want ...
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
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Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
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Hi, all I have three different custom fields: Customers(select list), Customers Market Area Mapping (Select List (cascading)), Market Area(select list). I need to make an automat...
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How do I configure for multi-company or multi-locations assets management?
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if someone from @company1 emails support, I would like it to automatically assign to an organization company1
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