Community resources
Community resources
Community resources
Jira Service Management
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I have some forms in my portal that should not be a privite request but always shoyld be shared in organization. Can we do this with some automation or configuration
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Hi, recently we did migrations of Assets/Insights from JIRA Server to Cloud - We are missing Rules/Automation & Move Object options. Is that not in the cloud yet?
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administrator approval was not requested before, now new users are asked for approval if they want to log in with microsoft how can I solve this so that confirmation is not requested again ...
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Hi, I already chose the language I want my options be translated into. But only the the custom fields are translated. The options are still in english. Thanks in advance
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Hello everyone, I'm trying to configure a specific issue field to have a preset value that should be taken from the Assets in my project. The value is a part of the details in my objects list (emplo...
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We have received mail -MS Sentinel: Unfamiliar sign-in properties-User (******@*****.com) has made multiple sign ins from unusual IPs (Germany), after tried to configured Custom mail id on Cloud. So...
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When we checked the Jira ticketing system, when a customer raises an issue, and an agent works on it, if a second agent works, he can also work on same ticket without knowing that they are working on...
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The default of mine is "blocks" and I wanted it to be "Relates to" .
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Hi there, I have a problem where two object types have an attribute called Group in them. Both of these are inboundreferenced to another object type. If I write this {{lookupObjects.Group}} ...
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We are currently on Jira Service Management 5.1.1. We are having a problem where a user will create an issue via email. A Jira user will respond from within Jira and the end user will receive the upd...
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Hi! I've been requested to create a project, Jira Service Management and in the form for the portal request type I have to have 2 fields that contains links to policy documentation. First wher...
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Hi there, I am having a problem where an automation cannot update the custom field 'Approver Groups' I am looking up the attribute correctly from Assets (it is a group attribute). Log ac...
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In JSM, user submitting a very typical request; one that they have made several times in the past with no issue. Now they are getting this error: Invalid request payload. Refer to the REST API docum...
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Azure sends automated emails to a service desk that create requests. Often times, Azure will send a follow-up email, essentially saying the previous email is no longer an issue. From an ale...
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I have a custom field (dropdown list), and I‘m trying to use the selections from this list to drive an auto-assigning task. I’ve been able to create one rule and got this to work, however, if I try t...
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Hello Community, I am trying to configure a Time to Assignment SLA that will trigger a breach after a set time and notify management. The SLA should check for when the ticket moves from Unassigned...
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One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be ...
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I would like to set the Executive Summary in a Post Mortem via the API. I am using Python. There is an API function for it, but unfortunately there is no curl example. Usually with a curl example I c...
- Question
- api
- cloud
- opsgenie
- post-mortem
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Hello Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident. Thanks Abe
- Question
- opsgenie
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What is the difference between the Insight App and Jira Assets? Is Assets a new name for the Insight app? I am a bit confused and am tasked with coming up with an integration between Jira...
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Hello All If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie? Thanks Abe
- Question
- opsgenie
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How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the...
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Hi All When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an aler...
- Question
- opsgenie
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Hello, We have several organizations in our Jira Service Desk project. The list displayed in the Customers UI when one of these organizations is selected is only 250 customers. There are quite a few...
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I have a transition with a screen assigned (has a couple fields in it). The sceen pops up just fine but it has no comment field as part of it. I thought you did not have to add a comment ...
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| Subject | Author | Posted |
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| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
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