Community resources
Community resources
Community resources
Jira Service Management
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Hi guys, Is it possible to Publish Jira Service Management (Cloud) dashboards on SharePoint site?
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Hi there, I know I can set a workflow condition to prevent a transition if sub-tasks are not in the state of DONE. Is there something similar for linked issues? I have a request that when approved...
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Need some help, we are trying to do an automation to say if a change ticket is in Status awaiting production deployment and implementation date has past (A certain timeframe) then update then send al...
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Hello, I am struggling a bit with an automation. Here are the steps: 1. When an issue is transitioned, 2. Look for a particular linked issue 3. Transfer the values of a checkbox type ...
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Hi together, We want a small group to work as agents with asset management and a larger group do not need asset management. Do we have to use the "Premium" product for all agents or is there anothe...
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Hello everyone, we activated oAuth 2.0 in Jira, but when performing the connection test it throws the following error: AADSTS50194: Application 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx' is not config...
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I have a forge app that I have been developing in my instance sandbox. I deployed it to the live instance this evening. When the app transitions an issue etc. In the sandbox instance the browser au...
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Currently, we have the second escalation in our rotation set to the person who was previously on call. IE, in the case of an alert, first Jim will be contacted. If Jim doesn't answer in 5 minutes Mar...
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Hello, Is there a way to disable/remove rights to add override or modify rotation in on call schedules for certain users. End goal: only admins are allowed to change/override a shift. Rega...
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We would like to allow the submitted to update the Summary field only after the JSM ticket is submitted. Is there a way to allow this in JSM?
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Atlassian Access documentation states the you will not be charged for customer SSO access. I have SSO setup and it works for my Agent. SSO appears to work for my customers as the login flow shows Azu...
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Hi! I created a connection between slack and opsgenie following this tutorial https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/ However another opsgeni...
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Hello, can we add an automatic signature to the messages we send in service management?
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Hello, service requests, events and email requests start with 1. It goes 1, 2, 3, 4. But instead I want it to start with 59401 for example and continue as 59402, 59403, 59404. How can I do it?
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Hola Existe alguna manera de reiniciar el contador de incidencias Tomando de ejemplo la imagen anterior, me gustaría que el siguiente issue que se creé fuera el STBEQ-1
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Hi, I have created a new project -A . My task is to create a new board in Project A with a filter. Filter consists of one project(Project B) tickets only. project in ("Project B") AND st...
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I tried to log in to an organization I hadn't used in a while and it was now enforcing two-factor authentication. What does that mean? Assumed, is it because another user with the same email address ...
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Is there a way to edit/update this field on JSM? We are trying to create a flow, and it seems that this one is not showing on the field results.
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When adding an email address for notification uses on Admin > Settings > Email > Add email address, getting error that A domain you selected is no longer verified even though our domain is s...
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Hi I notice that Jira Insight show that i can use Insight Widget on Jira Dashboard but is there some good way to set what show and sort things to dashboard? We are creating CMDB similar thing and l...
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Hello, please follow my idea: From: Sender email To: Project email CC: email to the Assignees (one or more) Object: Task to be completed If the assignee exists then ok, he will find the ...
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Hi, Can anyone suggest me how to get with groovy the "Customer Status" as defined in JSM. For the WF status I use: issue.status issue.getAsString("status") I tried like this: issue.status.cu...
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Jira Service Management 4.22.x release notes introduces new functionality to "Reuse data with auto-populated request fields". I don't see "Insight Custom fields" in the Field types that support...
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Two-factor authentication was enabled on my Atlassian account and I got an error when trying to disable it. I don't know the cause of the error. What could be the possible cause of the error?
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Atlassian Community Events
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