Community resources
Community resources
Community resources
Jira Service Management
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Create a work queue where an agent is in charge of deriving the tickets, it is possible that the technician only has a view of the queue where he is assigned, for example see only the "Security" queue
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I want to copy value from select list custom field to another issue via automation. And I just cant figure it out how to do it. I tried some forum solutions with json but getting this error ...
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Hey everyone, I have a quick question regarding the new form builder in Jira Service Management. For one of our Service Projects, we have created a specific Request Type with an attached form. This ...
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Dear Atlassian Support Team! I am writing again with the same problem we already faced in the past. The problem was that two of my colleagues did not receive any notification when an issue is creat...
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Hi, how i can set different resolution values in different issue type in same project? Thanks
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So far I have done the following, but all the customers in this project cannot see all the issues from other customers - Created an organization and placed customers in the org. - Gav...
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I'm trying to figure out the best method to display OOO time within our advanced roadmap so we don't assign out work during those periods. Anyone have a suggestion? My thought was to have a ticket c...
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Hi There, While exploring Trial version, I noticed Customer had an option of escalating a ticket from customer portal and in turn ticket status changes to Escalated. Although this serves the ...
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Dear Team, Trust the group is doing well and safe. I am new to Jira products and currently we are planning to implement Jira Service Management for our Product - software support providing L3 and L4 ...
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Dear Community, I am facing an issue, which I hope you can help to resolved. I have build an automation creating a task in Jira SW if certain conditions are met in a Jira SM incident.&n...
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Basically I'm wondering if it is possible for opsgenie to hold the alerts until a user becomes "on call" if the alert came in when they were not on call. so if an alert came in at 1am and I want to k...
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Hey, I want to make some changes in my JSM. When an external client reports the problem and the user is not available in the User directory, the Reporter field should be a service account/guest acco...
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Hello Team, I just want to setup mail notification for a service desk project that means when ever any one is raising a new request, it will send the mail notification to the mail distribution. I h...
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Hi community, if I clone the task with its subtask what will happen? Does it copy all the details in it? Thanks Regards, Saqib Dar
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Hello, As part of improving our forms in Service desk, I want to see which request type is the most used. But I can't see a proper report of dashboard for this. Any advice please.
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Hello, I wondered if its possible to set up an automation so when we get a Jira ticket the linked Assets field is automatically update. We use Jira Assets to keep a list of our hardware...
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Hello, I wondered if its possible to set up an automation so when we get a Jira ticket the linked Assets field is automatically update. We use Jira Assets to keep a list of our hardware...
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How do I evaluate tickets with storypoints so that a particular service team would be alerted in JSM
Hello ! In Jira service management, I would like to evaluate tickets that a cusomer raises with storypoints so that particular teams would be alerted and possibly automatically assigned to thi...
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Hi All, We have created an automation in JSM. If the request is approved, it will send a web request to OKTA workflow and automatically assign groups/applications. On the other hand, when the reques...
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Hi, I would like to use the functionality workload. Is it a way to set a calendar for my agents ?Actually I use Jira groups Helpdesk by adding members when they are here, or deleting this agent from...
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Has anybody successfully imported to Insight a csv located on Sharepoint? Does basic authentication work in this case or it should be ouath2? I made a few attempts, but all failed and now I doubt i...
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Hi, I need recommendation , what adds on or Plugins to Edit PDF so that approver can sign PDF user attach so User send attchment and approver directly edit PDF when user klick a...
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Note: This early access program has concluded. Team-managed projects are available for all Atlassian customers on Jira Service Management cloud. Hello Jira Service Management Communi...
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Can i get any document for Apploud addon? Because I need to refer it and use it in my instance.
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Hi Everyone, I setup Microsoft Teams chat and meeting integration for JSM incident issue types today and once all of the integration and app approvals were completed I was able to get JSM and Micr...
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